Coworking Community Manager

Coworking Community Manager

If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

The Coworking Community Manager's main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms. The Coworking Community Manager will work closely with the site team to onboard and manage new and existing clients to the space. This person is also responsible for planning and execution of community programming, social media management, and maintenance of facility equipment, operations and technology.

JOB DUTIES

Business Development, Sales and Account Management

• Assists the Center Manager with conducting tours and qualifying incoming leads
• Manages client onboarding and welcome experience from office setup to meeting needs of full move in process
• Support new member orientation to the workplace
• Collect and process payments
• Maintain member portal, keeping information current
• Help with member retention and ensure positive client experiences

Center Management

• Utilize a variety of coworking software applications to manage the space and membership data
• Submit maintenance tickets for repairs to the facility and key equipment
• Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
• Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
• Ensure light cleaning is conducted to entire coworking center
• Be aware of local laws and regulations as they pertain to member safety and emergency preparedness

Customer Service

• Deliver a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement
• Develop strong rapport with customers by developing good business relationships, reacting to feedback and resolving customer challenges
• Act as a host of the workplace while facilitating the interaction of the community
• Be well known, easily recognized and well appreciated by the employees
• Knows employees on a first name basis and seek out information about the business and personal objectives of tenant organizations and their members
• Drives behavioral changes needed to support a coworking space (i.e. hoteling etiquette)
• Review client experience and identify areas for improvement
• Foster a sense of inclusivity where fresh ideas are welcome

Events & Programming

• Build a quarterly calendar of coworking events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
• Future members: Lead generation and sales-related events
• Local community: Identify outside organizers and encourage them to use our event space.
• Create robust programming and event program within Flex budget
• Oversee events, including catering, event check-in, and clean-up
• Curate a robust offering of meaningful programming for Center members and visitors
• Create marketing collateral for events and programming initiatives
• Plan open-house events that align with Center Manager's marketing strategy
• Manage communications within the space and through digital vehicles
• Negotiate event and programming vendor contracts
• Maintain vendor relationships, agreements, certificates of insurances, commission reports, and preferred/non-preferred status
• Process all event accounts receivable checks and other financial reporting in a timely manner
• Other reports, duties, meetings TBD