Account Manager
Job Purpose
The Account Manager proactively ensures high client retention and maximum revenue growth by working closely with project, account and solutions teams to coordinate and execute strategic initiatives, pricing strategies, and growth programs across interconnected accounts.
About Regulated Industries
RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies).â¯
Job Overview
Key Responsibilities
- Client Interaction and Relationship Management: Proactively interact with client contacts and key decision-makers to monitor service delivery, assess opportunities, and ensure client success.
- Business Development and Growth: Identify and qualify growth opportunities, promote RWS services, and manage annual portfolio targets to achieve growth.
- Solution Development: Partner with clients in think-tank scenarios to develop custom solutions for new challenges.
- Operational Coordination: Work closely with Operations to manage gross margin targets and address issues, challenges, and opportunities.
- Client Retention and Satisfaction: Ensure the retention, growth, and satisfaction of accounts by understanding and addressing clients’ needs.
- Competitive Bidding: Participate in competitive bidding events, support sales activities, and prepare responses.
- Presentation of Solutions: Work with Solutions team to prepare and present new services and solutions to clients.
- Quarterly Business Reviews: Plan, prepare, and conduct quarterly business reviews with key accounts.
- Service Agreement Management: Maintain and monitor written service agreements and pricing information for accounts.
- Strategic Account Planning: Develop, implement, review, and update Strategic Account Plans to drive annual growth objectives.
Skills & Experience
- Ability to provide clear direction, goals, and objectives respectfully.
- Ability to make decisions and work collaboratively to solve challenges.
- Strong organizational skills in a fast-paced, deadline-driven environment.
- Ability to prioritize competing work demands and maintain composure under pressure.
- Fluent written and verbal communication skills in English, including strong presentation skills.
- Ability to use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Office 365/Teams).
- Understanding and demonstrating client-facing technology solutions.
- Ability to review, analyze, and manage the implementation of new agreements and amendments
Benefits
Amazing benefits! (Seriously!)
Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
401(k) Retirement plan with company match.
Company-wide agile work policy with flexible work arrangements.
Opportunities for training, professional development, and personal growth.
Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
Base Pay
$80,000 - $100,000 plus a possible commission of around $50,000 / year .
Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.
Candidates must reside in State advertised to be considered:
EST coverage is preferred
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Missouri, New Jersey, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin
Life at RWS
At RWS, we’re here for one purpose: unlocking global understanding.
As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.
We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.â¯â¯
If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.
We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.
For further information, please visit: RWSâ¯â¯
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
