SVP - US Account Coordination Leader, Placement & Policy Operations
Working at Marsh means joining a team of diverse thought leaders across the globe, dedicated to helping clients manage some of the world’s most challenging and complex risks. From how to proceed during a pandemic to concerns about cryptocurrency, to the latest game changers for the sports or entertainment industries, our colleagues are out front tackling some of the most pressing, compelling and important issues of the day.
Marsh is seeking candidates for the following position based in the Austin, TX office (hybrid, with three days a week in the office):
US Account Coordination Leader
Placement & Policy Operations
Our Insurance Operations team is responsible for the day-to-day delivery of the company’s insurance solutions. We provide administrative and technical support to client-facing brokers, carriers, and clients by responding to insurance transaction queries through our pre bind and post bind insurance placement and servicing deliverables.
What can you expect?
This Senior Vice President level role is equivalent to a Chief Client Officer role, managing US divisional client account operations
You will add value to our client deliverables team by bringing your point of view and demonstrating passionate client service and innovative solutions, while proactively monitoring and nurturing client relationships
You will contribute to and foster an environment of continuous improvement, encouraging creative ideas and new ways of thinking
You will effectively manage a group that includes multiple teams led by Managers and/or Supervisors
What is in it for you?
An opportunity with a Fortune 500 company with a culture of internal mobility, diversity, and inclusion, in a collaborative environment
A company-wide emphasis on Corporate Social Responsibility – all colleagues receive 8 hours of paid time off for volunteering, with the option to join our organized group activities
Flexible work opportunities for work/life balance
Competitive pay and a full benefits package
We will count on you to:
Manage and lead client operations across the US, supporting over 10,000 clients including many Fortune 500 companies
Match delivery to support regional or cluster business plans
Deliver to agreed KPIs within agreed budget
Remove interoffice inefficiencies
Build a robust people strategy to support the region
Manage operations within the Operations team, periodically evaluating the team's performance and developing and implementing processes and policies to ensure that colleagues achieve optimal performance
What you need to have:
10 years of insurance operations experience
Understanding of/experience with broking business model
Management of Placement/Policy Servicing operations or equivalent
Stakeholder management, prior leadership experience, and change management experience
What makes you stand out:
Bachelor’s degree
Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
