Junior Inside Sales Representative

Job Purpose

As RWS furthers its market expansion as a leader in language services, we are seeking inside sales team members that possess the drive, passion and potential, to achieve and exceed in delivering the value of our technology and language services solutions. As an Inside Sales Representative you will have the opportunity to join a dynamic, high energy sales team.

About The Strategic Solutions Group (SSG)

The Strategic Solutions Group, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SSG works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.

Job Overview

Key Responsibilities

The primary role and functions of the Junior Inside Sales Representative include:

• Work closely with sales and marketing on lead generation programs and campaigns.
• Develop qualified opportunities that result from outbound prospecting activities for the field sales team to pursue.
• Nurture prospects during the early stages of opportunities.
• Deploy high-volume cold calling and emailing strategies to establish new, high-quality prospective clients and contacts.
• Map organizations in regards to business units, influencers, sponsors, and power sponsors.
• Qualify prospects against established criteria prior to passing them to sales as a qualified lead.
• Utilize modern selling and marketing techniques and tools to communicate effectively with key business decision makers. This includes: leveraging digital communications (phone, email, and chat) to build relationships with potential prospects to develop and create sales accepted leads.
• Update and meticulously maintain CRM database (Salesforce).

Success will be measured based on the following criteria:

• • Qualified leads passed and accepted to the field sales team
  • Progress of deals through sales cycle
  • Opportunity value generated from lead(s) passed
  • Revenue value achieved from lead(s) passed
  • Activity levels (including but not limited to dials, talk time, connects, emails sent)

Skills & Experience

• Excellent and effective verbal and written communications skills
• Excellent command of English. Fluent command of other languages is an asset.
• One to five years of tele-prospecting/tele-qualifying
• Demonstrated track record of success as inside sales representative
• Bachelor’s Degree required (a combination of education and experience will be considered.)
• Business-to-business (B2B) sales experience with a technology and service company in the same industry as RWS is an asset.
• Familiarity with marketing automation and SalesForce CRM
• Strong verbal, written communication and presentation abilities.
• Active listening to assess prospect needs and opportunities
• Able to perform prospect and account research to prepare for calls.
• Discipline to maintain high call volumes.
• Ability to articulate relevant value messaging across various buying roles.
• Detail oriented and able to report results in a concise format
• Ability to adapt to changes in roles and responsibilities
• Persuasive, results-orientated and practical, eager to open up new business opportunities

Benefits 

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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