CUNY Apprentice Program - Business Systems Analyst

Role Type:

Internship/Co-op

Work Term:

Winter/Term 2

Work Location:

United States of America

Hours:

40

Pay Details:

$39.90 - $39.90 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The TD College Apprenticeship Program allows you to pursue a paid, credit-bearing apprenticeship while earning your degree. You will gain in-demand skills needed to succeed in business and gain workplace experience at TD. The College Apprentice provides a range of operational and analytical support and/or performs transactions and/or other processing activities within a well-defined functional area. The expected outcome of this program is to provide introductory experience in a professional setting. After successful completion of this program, occupants should be equipped with skills and experiences that contribute to the completion of their studies and prepare them to build a career in their chosen discipline

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

• Support successful execution of relevant reporting, operational requests, and relevant transactional requests for the business unit and/or client
• Conduct less complex analytics and research, and obtain/share internal and external relevant business/market data
• Assist with building and reviewing internal models, tools, processes, policies, presentations, and other related materials; challenge team and improve the underlying processes of functional area
• Assist with various initiatives, as assigned

For Technology Solutions Programs:

• Assist teams with designing and building software, applications, etc. according to business requirements, UX designs, and architectural guidelines, and ensure that high-quality products

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SHAREHOLDER

• Prioritize and manage own workload to meet SLA requirements for service
• Consistently exercise discretion in managing information and all matters of confidentiality; escalates issues where appropriate
• Access systems, understand and apply system capabilities, ensure information is completed timely and accurately
• Update and contribute to the preparation of procedural documents in support of day-to-day operations
• Escalate non-standard or high-risk activities as deemed appropriate
• Follow internal and industry regulations and operating practices in completing and recording transactions
• Be knowledgeable and/or aware of industry developments
• Acquire and apply expertise in the discipline, provide guidance, assistance direction to others
• Protect the interests of the organization - identify and manage risks and escalate
• non- standard, high risk activities as necessary
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of project relevant or useful information related to day-to-day activities
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Works autonomously and performs multiple and/or diverse tasks that are diverse involving multiple steps, systems, and jurisdictions
• Transactions and activities require expert knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk
• Gathers and analyzes data to identify and solve complex problems, escalates as required
• Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
• Generally interacts with internal customers / partners for functions performed and/or external customers
• May provide process / policy guidance to others (e.g. within team, internal partners)
• Focus of work is weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as required

Depth & Scope:

• Builds an understanding of the businesses and Customers the role supports
• May answer and direct incoming calls internally and externally
• Provides support for Manager and others areas, as indicated
• May assist in completing various departmental projects/reports
• Assists with operational and administrative functions
• Performs diversified clerical duties as assigned
• May support or partner with several business functions/areas/departments
• Participates in various projects and tasks, as assigned

Education & Experience:

• High School Diploma required
• Current enrollment in a relevant post-secondary program
• 1+ years related experience
• Eligible to work in the United States
• Pursuing an Associates Degree in:
  • Queensborough Community College: Internet & Info Technology
  • LaGuardia Community College: Network Administration and Information Security
  • Guttman Community College: Information Technology
  • Bronx Community College: Computer Info Systems
  • CityTech CUNY: Computer Info System
• Excellent computer skills, including Microsoft Office
• Excellent interpersonal skills
• Demonstrated leadership qualities
• Good written and oral communications skills
• Detail oriented and self-motivated
• Ability to handle multiple tasks in a fast-paced environment
• Ability to work in an office environment

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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