UK Customer & Commercial Analytics Graduate Programme
Location: Newbury and London (dependent upon placement) + *Hybrid
Salary: Competitive salary of £32,000, sign on bonus of £1,000, plus annual performance bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Duration: 2 years
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who we are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
What you'll do
Our two-year programme in Customer & Commercial is data-driven. Our analytics team create new insights daily to help us make decisions on:
• How to maximise profit from our sales activity
• How we can support our vulnerable customers through the cost-of-living crisis
• How we ensure our customers can pay in a way that suits them
This data enables us to take full accountability for optimal commercial performance, customer experience and risk management. Meanwhile, our fraud and financial crime team uses best in class capability and decision making to ensure Vodafone and its customers are protected from harm.
Working in this function, you will have a direct impact on our customer’s journey. You will develop critical analytics and insights skills to help us make decisions that impact our customers, whilst maintaining a commercial mindset to drive growth for the organisation. But it doesn’t stop there; you will develop stakeholder management skills and build strong networks across Vodafone UK, work on projects using critical thinking to solve problems for our customers and be part of shaping the future of customer experience at Vodafone. The breadth of skills developed on this programme will lay the foundations for future success in a career that could take you in several directions.
If you have a passion for optimising customer experience to drive commercial growth, this is the programme for you.
On completion, these experiences will help shape your next career move.
Who you are
- You don't just care about customers; you're obsessed with ensuring their satisfaction
- Your interpersonal skills are not just great; they're exceptional. You effortlessly connect with others
- Change isn't a challenge; it's an opportunity. You excel in dynamic environments
- Your thinking is innovative and forward-looking. You're the one who constantly seeks new, creative solutions
- If you’re driven for growth, development and new challenges, you're our kind of graduate. We thrive on your ambition.
Our Spirit behaviours are more than just words; they're our way of life. We're looking for graduates who embody these values every day.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects, plus quarterly ‘Spirit’ days to focus on your personal development, wellbeing and mental health. We offer an extensive benefits package that can be tailored to suit you, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Application Process
At Vodafone, we believe in creating a hiring process that empowers everyone to be at their best.
This involves the following steps:
1) Eligibility questions
2) Online assessment – includes a video interview and a logical reasoning assessment
3) Assessment centre
Please note the following:
- Applications close on 30th November 2024, however, we may close early if we’ve received some game changing applications – so make sure you apply early!
- A 2.2 in any degree, recently graduated – i.e. a bachelors or masters obtained or to be obtained between June 2022 and August 2025
- You must also have the correct right to work documentation in place for the full programme duration. We do not accept the Graduate Route Visa.
Please note that you can only make one application to one of our Discover programmes for 2025. We will only consider your first application.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance or contact us at [email protected]
