Junior Client Advisor – Birmingham
The company: Marsh Commercial
We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.
The role: Commercial Account Handler
We have a great opportunity to join our Commercial team in Birmingham as a Junior Client Advisor
The Client Advisor will be responsible for servicing their own small dedicated book of clients which will involve managing renewals, invoicing, producing new quotes, upselling/cross selling additional products, mid-term adjustments and generally handling any queries that come through from their dedicated client base in a quick and professional manner ensuring client satisfaction throughout.
This position would be ideal for someone with a background in Customer Service, Call Centre or even someone with great interpersonal skills who has recently graduated and is looking to start a career in Insurance.
There is an expectation to be in the office 3 days per week on average, with flexibility to work remotely 2 days per week.
If the above describes you and you enjoy providing exceptional customer service, talking to people and have a good level of attention to detail and time management then we want to hear from you.
What can you expect?
- You will work in a busy office with a team dedicated to client satisfaction.
- Flexible working is also available with a minimum expectation of 3 days per week in the office.
- You will get in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners.
What you will be rewarded with?
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
We will rely on you to:
- Work with Client Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day to day queries, renewals, amendments and mid-term adjustments
- Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients
What you need to have:
- Ability to remain calm under pressure and be able to work flexibly when required
- Excellent organisational skills with the ability to manage multiple enquiries simultaneously
- Fully Competent in Microsoft Office Products
- Strong literacy, numeracy, administration, and organisational skills
- Good written and oral communication skills
What makes you stand out:
- Previous experience within Insurance or similar area’s
About us
Marsh is the world’s leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, and follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected]
