About our team  

Global Benefits Management (GBM) allows multinational organizations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting. 

What can you expect? 

This position is a client-oriented position that supports the management of insurance benefits and focuses on the strategic and operational side of benefits for multinational clients.  The purpose of this role is to manage insurable benefits, support implementation of the benefits, manage renewals across the globe as well as support adhoc projects (i.e. wellbeing, DEI, global financing strategy). Responsibilities include executing account management and a global coordination as part of a client delivery team, this includes operational and analytic support in respect of the management of GBM arrangements, policy renewals and ad hoc tasks to internal and external teams. Expectations include a proactive assessment of  business and client needs to develop process solutions and operational best practices. 

What is in it for you?  

• Opportunity to work in a dynamic and truly global team and role 

• Multilingual community with inclusive atmosphere 

• Development and on-the job learning opportunities 

• Flexible and hybrid working model 

• Attractive benefits package (including private health care, flex benefits package: prepaid restaurant or shopping card topped up every month, prepaid sports & culture card or a Multisport card; language course co-financing, unlimited access to online learning platform, retirement plan)  

• Business casual dress code 

• Integration and wellbeing events 

• Comfortable office in Warsaw city center (Al. Jerozolimskie 98, Pl. Zawiszy area)  

We will count on you to: 

• Manage a portfolio of multinational clients and ensure excellent customer loyalty and satisfaction as well as support client’s retention 

• Have a clear understanding of clients' priorities and actively coordinate and communicate across the teams to ensure a successful client delivery and management of global benefits in line with clients’ guidelines  

• Manage clients insurable benefits on a daily basis, support implementation process, ensure key activities are completed on time and with a high quality data, ensure  internal  and external teams are aligned 

• Serve as day-to-day point of contact for multinational clients and internal teams, such as brokers, regarding clients’ deliverables and provide guidance to the internal teams and clients 

• Manage delivery and materials to the clients, present results during client meetings 

• Conduct regular status update calls with clients including reporting on renewal activities 

• Provide renewal directions / compile project timelines 

• Outline data / reporting expectations and serve as a first point of contact for internal/external escalations 

• Peer review benefits data and send deliverables to client 

• Support local and global teams as well as sales opportunities 

What you need to have: 

• Client facing experience 

• Exceptional strong organizational and co-ordination skills 

• Project management skills with the ability to prioritize and manage multiple tasks in a demanding work environment 

• Ability to build and sustain strong relationships with clients and internal stakeholders 

• Good analytical skills and a strong attention to details 

• Strong oral and written communication as well as presentation skills 

• Experience in process building, best practices and/or efficiency projects 

• Team player combined with the ability to work independently with minimal supervision 

• Excellent command of spoken and written English 

• Proficient with MS Office  and general ease with different systems (ability to perform analysis in Excel and preparing PowerPoint) 

What makes you stand out: 

• Knowledge and experience in insured employee benefits, HR and/or general insurance area 

If you are interested, please send your application in English.