Customer Success Account Management Intern
Overview
Start date: December 2024
Location: Espoo, Finland
Type of Employment: Internship
Every year, we welcome interns from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.
Come build community, explore your passions and do your best work at Microsoft with thousands of university graduates from every corner of the world.
At Microsoft, Interns Workers work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passion, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.
Imagine yourself as a Microsoft Intern. Join Microsoft today and help us innovate and shape the business of tomorrow.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes
We’re a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you?
Qualifications
Required Qualifications
- Currently pursuing or have completed bachelor’s degree in Information Technology, Business, Engineering, or related field.
- Passion for technology and customer obsessed.
- Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
- Excellent verbal and written communication, analytical and presentation skills.
- Microsoft Product Certification, MCSE or other technical certifications is a plus.
- You must be legally authorised to work in Finland to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities
Overview
Trusted business advisor to Microsoft's customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.
Responsibilities:
- Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.
- Builds and executes shared plans with customers enabling customers to use their benefits effectively.
- Develops and executes technical skilling plan to build technical expertise aligned with customer and business priorities.
- Provides direction and orchestration related to overseeing and managing the delivery of projects and programs to achieve defined success criteria for prioritized customer solutions and workloads.
