Community Claims Specialist

COMMUNITY CLAIMS SPECIALIST - PERSONAL INJURY - BATHURST

 

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. 

  

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

  

Let's care for tomorrow, so we can create a better future together, for everyone. 

We are expanding our regional claims specialist program by introducing a Bathurst role designed to enhance our support for workers and connect them with vital community resources. As a passionate Community Claims Specialist, you will play a crucial role in helping workers overcome barriers and achieve positive claims outcomes by facilitating access to community supports and attending medical case conferences. While this position is remote, it requires you to live within Bathurst to effectively support our clients in face-to-face interactions. Your proximity to the area will enable you to provide on-site support when needed, ensuring we deliver exceptional service to our clients.

 

About the Role

• Bathurst Expansion: Join our growing team as we expand our regional claims specialist program to include a Bathurst position, enhancing our reach and impact.
• Facilitate Access to Community Programs: Guide workers in navigating local community resources and assist them in accessing necessary support to overcome barriers.
• Support Workers in Connecting with Community Supports: Actively connect workers with community programs to foster their recovery and return-to-work journey.
• Attend Medical Case Conferences: Provide face-to-face support at medical case conferences, ensuring workers' needs are addressed and integrated into the claims process.
• Build Strong Relationships: Establish rapport with workers to understand their unique situations and needs, fostering trust and effective communication.
• Network with Claims Teams: Work strategically with claims teams to ensure seamless integration of community support into the claims process.
• Professional Interaction: Maintain professionalism in all interactions with internal and external customers.
• Person-Centered Claims Management: Employ a person-centered approach, focusing on understanding and addressing the individual needs of workers.

 

About You

• Demonstrated Experience: Extensive knowledge of local community programs, government-funded initiatives, and local charity supports to assist workers in overcoming barriers.
• Proven Experience: Experience in social work or community engagement roles, with a strong understanding of how local current affairs and activities impact employers and their workforce.
• Qualifications: Allied Health or Social Work qualifications are highly regarded.
• Interpersonal Skills: High-level sensitivity and interpersonal skills for effective relationship building.
• Communication and Organizational Skills: Excellent communication, organizational, and time management skills.
• Independent Work Ethic: Comfortable working independently to achieve goals and desired outcomes.
• Technology savvy: An interest in leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

 

Join us in making a meaningful impact by supporting vulnerable workers and those with complex needs, providing comprehensive return-to-health and work solutions in a dynamic environment.

 

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  

• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.  

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation. 

 

Join us. Let's care for tomorrow. www.allianz.com.au/careers