Expert-eLearning (m/f/d)

97273 | Human Resources | Professional | Non-Executive | Allianz Services | Full-Time | Permanent

Combining innovation and expertise from Allianz Services locations in Germany, Romania, India and Mauritius, the Allianz Services Learning Services team pursues the ambitious vision of being Allianz Group's preferred service provider around the entire learning value chain. Services offered range from designing learning
experiences, creating learning products, managing learning activities, analyzing learning success, and providing trainers and coaches. As part of Learning Management Services, the Learning Management Expert is a Learning & Development professional who uses tools and platforms to manage and deliver digital and classroom training.

He/She is responsible for overall learning management, from working with various customers to understand their requirements, to providing learning content and first-level technical support to end users, to evaluating and continuously improving learning processes. As such, he/she serves as the administrative expert for the key
learning platforms in the Allianz ecosystem, i.e. the core Learning Management System (LMS) Success Factors Learning, the Learning and Content Management System (LCMS) Blended, and the Learning Experience Platform Degreed.

Responsibilities :

• Perform end-to-end learning system administration and maintenance, including import/export of learning content, management of learning activities, and management of user learning
• Manage data, including the creation and processing of system reports in Excel, as well as the creation and analysis of learner surveys
• Prepare communication assets and distribute them to the learners
• Manage Outlook mailbox and provide troubleshooting / 1st-level technical support to learners using Atlassian Jira task management
• Assist in the management of classroom training, such as coordinating with external training providers, organizing and facilitating digital sessions, and supporting the purchasing and billing process
• Take over cross-team activities, e.g., contract management, translation

Requirements :

• knowledge of using learning management systems (LMS), e-learning systems, or databases
• Experience in organizing and administrating (classroom) trainings
• Ideally, experience with task management systems (preferably Atlassian package)
• Excellent MS Office skills, especially Excel
• Strong attention to detail
• Ability to build and maintain relationships with customers
• Ability to take responsibility, be proactive, and think and question critically
• Fluent English (written and spoken) required; German would be a plus

Note : We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
We at Allianz believe in a strong inclusive culture hat encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation or any other characteristics protected under applicable laws and regulations.  

Join us. Let's care for tomorrow.