Head of Service Delivery (m/f/d)

97564 | Operations | Professional | Non-Executive | Allianz Services | Full-Time | Permanent

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 8800 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.
Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.   

Role overview

The Head of Service Delivery (m/f/d) for the Shared Services Center (SSC) is responsible for leading and managing the delivery of services across key functions, including Legal, Compliance, Data Protection, Financial Control and User Acceptance Testing (UAT). The role focuses on ensuring operational excellence, regulatory compliance, and alignment with Allianz Service's strategic objectives, while fostering innovation and continuous improvement. The incumbent of this position will be reporting to the Head of Allianz Services Portugal. 

 

What you do:

• Develop and implement strategies to align SSC operations with Allianz's goals, ensuring efficient service delivery, quality, and compliance. Monitor KPIs and SLAs to achieve performance targets.
• Lead cross-functional teams, fostering collaboration and high performance. Drive talent development, resolve critical issues, and provide strategic direction.
• Ensure SSC activities comply with regulations, including Compliance, Data Protection, and Financial Controlling. Oversee audits, risk mitigation, and policy adherence.
• Identify and implement process automation and improvement initiatives using Lean, Six Sigma, or Agile. Ensure system reliability through UAT processes.
• Act as the primary contact for stakeholders, ensuring transparency, alignment, and delivery of business solutions. Report on performance, risks, and opportunities.
• Lead digital transformation initiatives, integrating advanced technologies to enhance service quality and efficiency across SSC functions.

 

What you bring:

• Master's degree in Management, Business Administration, Finance, Law or a related field
• Proven experience in leading teams or shared service centers in areas such as Compliance, Financial Controlling, or Data Protection
• Solid understanding and knowledge of compliance regulations (e.g. GDPR, LGPD)
• Familiarity with financial controlling processes and reporting
• Experience with data analysis and business intelligence tools (e.g. Power BI, Tableau)
• Transformational leadership with a growth mindset
• Ability to navigate complex organizations and drive chang
• Strong problem-solving and decision-making skills
• Fluency in English is mandatory; Portuguese is optional
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and (Generative) Artificial Intelligence (Gen)AI, as these attributes are considered valuable assets to our team. 

 

What we offer:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. 
We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. 
Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. 
 
We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

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