HNW Consultant

What you do

 

1. VIP会员俱乐部所有增值服务供应商的协调和管理，供应商的准入、签约、项目增减、投诉协调等；
2. VIP会员俱乐部相关的系统开发协调，包括前端UI及UX的交互体验设计把控、流程方案的确定、对接系统需求的整理、系统上线的测试与发布协调及各平台的维护管理（核心系统、安联在线、E+ 、安联小助手)，确保线上服务全流程输出稳定、准确，以提升客户体验；
3. VIP客户客群及服务使用数据的分析，清晰增值服务客户画像，为优化服务提供数据支持
4. VIP增值服务各类管理报告的开发和优化，包括客户使用率、加保情况、服务安排跟进及生态圈客户数据等； 
5. 服务质量的监控、服务风险和服务成本的管控，改善增值服务的投产比，提升服务资源效用； 
6. 优化服务内容及流程，改善客户服务体验，提高客户的服务满意度；
7. 上级主管交办的其它工作。

 

What you bring

 

1. 大学本科及以上学历；
2. 良好的沟通协调能力，能在压力下保持良好的工作状态；
3. 良好的亲和力和谈判技巧，有一定的创意思维能力。

 

What we offer

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.