IT Service Management _2426

Qualification, Experience, Technical and Functional Skills

 

• 5-8 years of professional experience in IT service management, IT operations or IT production management.
• A university degree in IT management, business administration, computer science or equivalent professional experience.
• Proven experience managing multi-vendor, multi-service IT environments including global service providers
• Experience in a large, complex, multinational organization (insurance, financial services, or comparable industry preferred)
• Ability to design, track and interpret KPIs across Quality, Security, Toxicity and Risk dimensions
• Broad understanding of enterprise IT architecture, cloud services and infrastructure operations.
• Experience with ITSM platforms (e.g. ServiceNow), reporting tools and governance dashboards (e.g., PowerBI)
• Ability to design, run and continuously improve governance mechanisms across organizational layers
• Skilled at identifying, structuring and driving timely escalations through defined governance paths
• Understanding of service contracts, SLA structures and supplier performance management
• Ability to align interests and actions between internal IT (AZ Technology) and business stakeholders (OE)
• Ability to translate complex service data into clear, executive-level governance communications.
• Strong communication and interpersonal skills.
• Proficiency in English is essential and mandatory.
• ITIL Foundation required; ITIL Practitioner or Intermediate level preferred.
• Familiarity with agile ways of working is an advantage.
• Experience of working in Insurance  domain  is an advantage.

Key Competencies

 

Functional

• Expertise in Project Management and Scrum Master methodologies.
• Proven track record of responsiveness and accuracy in task execution.
• Exceptional collaboration and teamwork abilities.

 

Behaviours

• Strong sense of ownership and accountability in all responsibilities.
• Effective assertiveness and persuasiveness in communication and decision-making.

 

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

 

Join us. Let's care for tomorrow. 

 

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.