Operations Manager

Responsibilities 

 

• Map and analyze the end-to-end claims lifecycle 

• Quantify effort and workload per claim type 

• Define and validate productivity targets based on actual operational complexity 

• Identify inefficiencies and propose process improvements 

• Monitor claims performance and support operational decision-making 

• Conduct daily and weekly efficiency deep dives, identifying bottlenecks and performance gaps. 

• Build proactive action plans with Operations Managers and monitor implementation. 

• Analyze claims to identify efficiency gains and contribute actively to the Pricing transformation. 

• Link operational efficiency to financial performance, highlighting opportunities to increase profitability. 

• Act as a key partner to me in driving databased decision-making and operational discipline. 

• (Generative) Artificial Intelligence or GenAI or AI
• Data Analysis
• (Microsoft) Copilot
• ChatGPT

 

Working Hours 

• Monday to Friday  (08H30 to 17H30 / 10h30 to 19h30) 

  

Know how  

 

• Strong experience in claims operations 

• Deep understanding of claims lifecycle 

• Ability to break down processes step-by-step 

• Analytical skills 

• Result Driven and strong reporting capabilities 

• Fact-based challenger 

 

 

95719 | Operations | Professional | Non-Executive | Allianz Mauritius | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. 

 

Join us. Let's care for tomorrow.