Senior Customer Analytics Product Owner

Allianz are looking for a Senior Customer Analytics Product Owner to join our team in Guildford or London on a hybrid basis. (1-2 days per week)

This role will be accountable for maximizing the value delivered by the Customer Analytics team by setting direction, shaping priorities, and ensuring timely delivery of analytics products and capabilities that support decision-making and enhance business operations

 

You will act as the voice of business stakeholders and end-users of analytics, translating strategic objectives into a clear product vision and an actionable roadmap across the analytics lifecycle-from data wrangling and preparation through exploration/experimentation, predictive modelling, and deployment into production.

 

At Allianz, we champion a collaborative, inclusive, and agile culture where every voice matters. Our flexible working arrangements support work-life balance, complemented by our robust professional development programs.

 

Salary Information

 

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

 

About You

 

Stakeholder Management

 

• Act as Product Owner for Customer Analytics squads, clearly communicating value and regularly showcasing progress.
• Partner with business teams to shape and prioritise high‑impact analytics use cases that drive better decisions and customer outcomes.
• Collaborate closely with engineers, data scientists, security, and privacy teams to deliver compliant, production‑ready solutions.

 

PI Planning & Backlog Management

 

• Ensure analytics deliverables align to strategic objectives, portfolios, and measurable outcomes.
• Lead roadmap input, user story definition, and backlog prioritisation, ensuring work is sprint‑ready.
• Provide clarity on scope, dependencies, and acceptance criteria to enable accurate planning and delivery.

 

Delivery Governance (Sprint Execution)

 

• Own the definition of Done, ensuring quality, controls, documentation, and testing standards are met.
• Work with the Scrum Master to manage risks, blockers, and dependencies and keep delivery on track.
• Ensure analytics and models are operationally ready, with monitoring, alerting, and smooth handover to support.

 

Decision‑Making & Escalation

 

• Sign off delivered work, ensuring it meets acceptance criteria and delivers real stakeholder value.
• Make timely day‑to‑day decisions and trade‑offs to balance speed, robustness, and insight quality.
• Escalate issues early to maintain momentum and alignment across teams and programmes.

 

Essential Skills

 

We don't expect you to know everything from day one, but the following will enable you to hit the ground running:

 

• Excellent communication skills, with the ability to translate between business goals and technical delivery, and to influence stakeholders with clarity and credibility. 
• Strong product mindset, with experience prioritising for value, managing trade-offs, and driving outcomes through a well-managed backlog. 
• Comfortable working with cross-functional analytics teams (analytics engineering, data science, and MLOps) and facilitating collaboration through ambiguity. 
• Pragmatic and delivery-focused, with a risk-based approach to decision-making and a strong bias to measurable business impact. 
• Good understanding of Agile delivery, with experience using frameworks such as Scrum and/or Kanban and supporting tools such as Jira and Confluence. 
• Commitment to quality, control, and compliance in data handling, ensuring appropriate technical and organisational measures are applied across the analytics lifecycle. 

 

Desirable Skills

 

• Experience working within a general insurance environment, ideally within commercial lines.
• Responsible Artificial Intelligence usage

 

What We Will Offer You

 

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

 

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

 

Our Ways of Working

 

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

 

Integrity, Fairness, Inclusion & Trust

 

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

 

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

 

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

 

Accessible Application for All

 

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

 

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

[email protected]

 

For any inquiries or to submit your application, please contact: Matthew Mckevitt

 

Closing date 04/05/26

 

We reserve the right to close the advert early if we reach enough applications.

 

#LI-Hybrid

96054 | Operations | Professional | Non-Executive | Allianz UK | Full-Time | Permanent

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