Account Manager, Veeqo

DESCRIPTION:

Do you have a passion for customer experience? The ability to build rapport with sellers and fix problems? Join our exciting Seller Success function!

Veeqo is a comprehensive multi-channel shipping and inventory management software, acquired by Amazon in 2021, designed to streamline e-commerce operations for fast-growing businesses. The software integrates with various marketplaces (like Amazon, eBay, and Shopify), offering centralized order management, automated shipping label generation, rate comparison across carriers, real-time inventory syncing, and warehouse management capabilities.

The Veeqo Seller Success Account Managers are responsible for the acquisition, onboarding, and feature adoption of smaller sellers, as well as driving incremental shipments from out-of-year sellers. They support US sellers in reaching order-to-ship ratios above 70% through product demos, guided onboarding sessions, and webinars. Seller Success helps sellers access all of the elements of the Veeqo product. Our Account Managers are strong communicators, comfortable leading video calls either 1:1 or to a large audience, and have exceptional written and spoken English. The skill set required is closely aligned to our customer support team, meaning high product knowledge, understanding the pain points and nuances of onboarding, and being able to fix things quickly for sellers.

Account Managers are measured by shipment volume driven per portfolio of sellers, volume of customer contacts, number of success appointments booked, number of webinars completed, number of product updates shared, and number of potential churn contacts.

Key job responsibilities
As Seller Success Account Managers, selected candidates will play a crucial role in helping sellers maximize Veeqo's potential by providing learning sessions and strategic guidance on optimizing shipping operations. The position requires excellent communication skills, and the ability to understand sellers' business needs to help them achieve operational efficiency, cost savings, and scalability through features like bulk shipping, and multi-channel inventory management. Through this role, Account Managers directly impact sellers' success by enabling them to reduce shipping costs, prevent overselling, and streamline their fulfillment processes across all sales channels.

BASIC QUALIFICATIONS:

- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers

PREFERRED QUALIFICATIONS:

- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.