APAC Manager, Order Management, eero

DESCRIPTION:

As APAC Manager on the eero Order Management team, you will be responsible for executing, and maintaining eero's customer and partner order management processes and leading the order management strategy for the APAC region. You will manage communication with eero's ISP partners and help ensure orders, returns, and invoicing processes are efficient and meet SLAs.

We are looking for someone who is passionate about supporting customers, both end users and B2B partners. This is a cross-functional role where you will work closely with several people across our Partner Success, Finance, Business Development, Legal and Manufacturing Operations teams to ensure that our partners' orders are managed and fulfilled accurately and efficiently. The ideal candidate is someone who understands ordering, shipping, and billing processes across different channels and also understands the tools that make these processes work, both from an operational and a technical perspective. Strong communication and reporting skills, as well as an aptitude for automation of orders and billing are a must.


Key job responsibilities
- Manage and track Order Management tasks for all APAC region partners
- Partner with the International Expansion team to launch and manage international Order Management processes and tasks
- Partner with ISPs to manage orders and field questions about all things billing, logistics, and returns
- Meet with partners regularly to plan shipments and support forecasting
- Partner with our Logistics and Supply Chain partners to ensure accurate and efficient order processing for all APAC partners
- Monitor orders and plan shipment schedules with our Supply Chain and Partner Success teams
- Be a knowledge and task resource for the company for all things Order Management
- Build new and improve existing Order Management processes and tools
- Help write and maintain documentation for all of eero's Order Management processes
- Ensure SLAs are met for all of our customers' orders and troubleshoot systems issues

BASIC QUALIFICATIONS:

- 5+ years of leading a divisional sales operations function or equivalent responsibilities supporting a mid-to-large-scale multi-geographical hi-tech sales organization experience
- Experience in payments or e-commerce
- Experience in a management/team lead function
- Experience with a variety of digital workflows
- Experience managing projects and working independently
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experienced with Excel and/or Google Sheets
- Experienced with NetSuite, Shopify, Jira, or similar logistics, order management, and project management tools

PREFERRED QUALIFICATIONS:

- Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.