Capacity Planning Manager, Pickup and Return Points

DESCRIPTION:

At Amazon, we're working to be the most Customer-centric company on earth. If you'd like to help us build a world-class delivery experience, this is your chance to make history. The Amazon Pickup & Returns team is looking for a Global Planning Manager to join us in supporting Amazon's automated, secure, self-service package delivery solution.

As the Capacity Planning Manager, you will collaborate with numerous cross-functional stakeholders to build and deliver a consensus demand plan that considers seasonality, promotional activities, and product transition plans, while balancing our financial targets across all of our Pickup & Return channels in all global marketplaces, but with a strong focus on Europe. This role is also responsible for developing and maintaining new forecasting tools, models and scalable processes to simplify growing business complexities, improve forecast accuracy, and drive long term sales strategies. The Capacity Planning Manager will own diving deep into data, deriving insights amongst ambiguity, and presenting findings that influence business critical decisions. This role requires a strong bias for action and the ability to provide data driven insights quickly and effectively to peers and executives to deliver results.

Key job responsibilities
- Build demand planning models and provide risk analysis based on "what if" scenarios to drive strategic decisions and publish a consensus financial forecast.
- Be a leader in driving process improvements and automation for demand planning tools to reduce manual data aggregation and increase visibility to the forecast analysis.
- Review historical sales trends, research demand drivers, validate sales inputs, develop statistical forecast models, and evaluate forecast results for both tops down and bottoms up planning.
- Work closely with channel owners to understand the nuances of each unique sales channel and reconcile significant variances, refine forecasts to reflect updated sales and marketing strategies, and reduce forecast model variance across channels.
- Dive deep with product management, sales channel owners, marketing, and finance to understand demand forecast drivers and the downstream impacts of forecast changes.
- Engage with channel teams to collaborate on forecasting, and ensure that current and accurate information is used for demand forecasts through both formalized and ad hoc processes and reporting.
- Communicate ideas concisely to a wide variety of stakeholders for purposes ranging from informative to financial approval from executives.

BASIC QUALIFICATIONS:

- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS:

- Master's degree in analytics or equivalent
- Experience with Generative AI

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