Catalog Specialist, Retail Operations and Initiatives

DESCRIPTION:

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon will appeal to you.
We are looking for candidates for Catalogue Specialist.
In this role, you will be responsible for working closely with category teams, internal service providers and program teams to identify the gaps in process and work with partner teams to alleviate their acute/short-term issues.


Key job responsibilities
Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and commitment to delivery
Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.
· Report audit results and communicate them to others within the organization.
· Analysis of data and identify new trends/patterns.
· Identify generic patterns in customer escalations and to be translated into guidelines and SOPs to improve overall process.
· Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.

BASIC QUALIFICATIONS:

- Bachelor's degree
- Experience with Microsoft Office products and applications
- Experience with Excel

PREFERRED QUALIFICATIONS:

- Experience in e-commerce product listing & catalog

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.