Customer Solutions Manager, ANZ Public Sector

DESCRIPTION:

This role leads a team of CSMs responsible for accelerating cloud adoption, maximizing customer value, and ensuring long-term retention and growth.

You will operate at the intersection of technology, business strategy, and customer engagement-guiding customers through complex cloud transformations while building a high-performing team aligned to AWS Leadership Principles.



Key job responsibilities
Key Responsibilities

Lead, coach, and develop a team of Customer Solutions Managers across Public Sector accounts.

Own customer outcomes, including adoption, value realisation, retention, and expansion.

Partner with Sales, Solutions Architecture, and Support to deliver seamless customer experiences.

Establish success plans, governance frameworks, and executive engagement models for key customers.

Drive operational excellence through metrics such as usage growth, ARR expansion, and customer health scores.

Act as an escalation point for critical customer issues and proactively mitigate risks.

Influence product and service improvements by capturing customer feedback and insights.

Build and scale best practices, playbooks, and mechanisms aligned with AWS global standards.

BASIC QUALIFICATIONS:

- 7+ years of large-scale IT deployment or program experience
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 7+ years of technology role experience
- Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field
- Knowledge of distributed applications and the engineering lifecycle from conception to delivery
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in a technology role
- Experience in large-scale IT deployment or programming

PREFERRED QUALIFICATIONS:

- Experience implementing AWS/cloud services
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience managing large technical programs, particularly at high growth startups or large enterprises
- Experience working in a sales organization

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.