IB/OB Area Manager, MTY2 Outbound

DESCRIPTION:

The Fulfillment Center Trainer works with operations managers, area managers, production assistants and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.
The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the FC; assists in measuring the effectiveness of learning; measures impact of his/her development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the\ training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans.Trainer also supports the updating of PMVs and PIT certification of associates and managers and assists in driving success of peak and non-peak training plans. Trainer must also support the needs of the FC and have a working knowledge of various types of PIT in the FC.
Excellent communication skills
Comfortable talking in front of a group as well as one-on-one with an individual
Able to give and receive feedback effectively
Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
Ability to follow up
Always meets time commitments and deadlines, is goal oriented
Checks and tests for understanding
Gives insight to area managers
Proven people skills
Works hard for the success of others, constantly remains "customer obsessed"
Demonstrates a positive "can do" demeanor and has fun and gains energy from working with others
Is an active listener
Is a technical expert
Demonstrated ability to consistently function at 100% of expectations
Understands upstream and downstream variances

About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
 
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
 
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS:

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- Experience in English-language communication skills, both written and verbal
- Bachelor's degree or equivalent
- 2+ years of employee and performance management experience

PREFERRED QUALIFICATIONS:

- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience with the Microsoft Office Suite including Word, Outlook, and Excel
- Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering
- Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role
- MBA, or Master's degree in management, business administration, economics, engineering, marketing
- Knowledge of Lean Manufacturing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.