Last Mile Sr Regional Manager, Amazon Logistics

DESCRIPTION:

The day of a Regional Operations Leader in the EDSP area will be dynamic, alternating between (1) operational activities, such as Gembas and managing the daily routine of your team and partners, (2) tactical activities, like building mechanisms for operational efficiency, and (3) strategic activities, such as active participation in strategic planning cycles for expansion and consolidation of the EDSP partner network. It's important to note that the regional leader should travel more than 30% of their time to maintain close proximity with partners and easily identify operational improvement opportunities.

Key job responsibilities
- Lead and develop a network of 60-80 operational delivery nodes, managing performance metrics and supporting partner success across your assigned region

- Build collaborative partnerships with field operations leaders across multiple areas to identify root causes of operational issues and accelerate resolution of delivery challenges

- Analyze operational performance through data-driven insights and continuous benchmarking with colleagues in other regions, identifying opportunities to optimize network efficiency and reduce costs

- Create and implement new operational mechanisms and metrics that streamline daily processes and improve visibility across your partner network

- Drive innovation initiatives that enhance customer experience while removing unnecessary costs from our logistics operations, working cross-functionally with support teams and technology partners

A day in the life
As a Senior Regional Operations Manager for our External Delivery Service Provider program, you'll navigate a dynamic blend of hands-on operations and strategic planning. Your day might include visiting partner facilities to identify operational improvements, collaborating with field teams to resolve delivery challenges, or developing new efficiency metrics that streamline daily operations across your region. You'll work across multiple teams-from field operators to technology partners-to remove barriers and optimize our network. Travel to partner locations (more than 30% of the time) keeps you connected to the ground-level realities of our operations, where you can spot opportunities and build strong relationships with the leaders you work alongside.

About the team
We're building Amazon Logistics in Brazil during an exciting growth phase, and our team is focused on tackling the most challenging last-mile opportunities in cost, service, and quality. Our External Delivery Service Provider and Amazon Partner Logistics programs represent a hybrid model-we partner with regional logistics companies while leveraging Amazon's core technologies and processes to deliver best-in-class service to customers. You'll lead a talented group of operational partners and collaborate with colleagues across regions and countries, sharing best practices and learning from diverse approaches to logistics challenges. We're committed to creating an inclusive culture where diverse perspectives drive better solutions for our customers.

BASIC QUALIFICATIONS:

- Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
- Experience leading training organizations or programs at a national or network scale
- Experience with performance metrics and process improvement and Lean techniques
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
- Work a flexible work schedule including evenings, overnights, and weekends
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Travel up to 50% of the time
- Experience working in large-scale networking environments

PREFERRED QUALIFICATIONS:

- Master's degree or above in management, business administration, economics, engineering, marketing
- Experience working with changing priorities and schedules
- Experience working in a matrixed organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.