MEL1 ICQA Process Assistant , ICQA

DESCRIPTION:

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Key job responsibilities
o Daily Management of shift:
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o Monitor status of counts and problem solve queues
o Responsible for shift quality and associated action plans
o Analyze site quality metrics
o Stand-in for Area Manager

BASIC QUALIFICATIONS:

- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Availability to work 38 hours+/week, and overtime as required
- Comfortable in lifting up to 16 kilos, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach, all with or without reasonable accommodation

PREFERRED QUALIFICATIONS:

- 1+ years of Amazon Amnesty Floor Monitoring experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.