Network Infrastructure Design Quality Program Manager

DESCRIPTION:

AWS Infrastructure Services (AIS) designs, plans, delivers, and operates all AWS global infrastructure. We keep the cloud running by supporting AWS data centers and the servers, storage, networking, power, and cooling equipment that give customers continual access to innovation. We solve complex problems with thousands of variables impacting the supply chain.

You'll join software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other essential roles. You'll collaborate across AWS to deliver the highest standards for safety and security while providing capacity at the lowest cost for customers.

In this role, you will:

Work with our data center design engineering teams, network new product team, and construction teams to integrate quality assurance throughout the project lifecycle. You'll participate in design reviews, page turns, and Building Information Modeling reviews for Basis of Design documents and construction drawing sets, providing Quality Assurance representation to ensure standards are met from concept through construction. You'll influence design teams, construction partners, and other stakeholders to adopt quality assurance checklists that validate conformance to Amazon, Industry, and jurisdictional standards during critical milestone checks for design, construction, and cabling activities.

You'll bring the voice of the customer forward by gathering feedback from internal stakeholders and refining quality processes based on their needs. You'll verify that designs and construction meet standards by reviewing documentation and data from milestone inspections. You'll document and align on design standards and standard operating procedures as new technology integrates into our infrastructure. You'll also conduct training with partner teams to ensure consistent execution across all projects.

This role matters because design and construction quality directly impacts data center reliability and customer experience. You'll own the quality process from participating in early design reviews through training delivery, ensuring our infrastructure meets the standards our customers depend on.

This is an opportunity to leverage and grow your existing program management, quality assurance and engineering experience in an innovative and highly collaborative environment where the results of your work will directly impact AWS and its customers.

Key job responsibilities
- Own Quality Assurance related programs to drive world-class quality in network infrastructure design of new Data Centers to achieve the best operating, lowest cost infrastructure in the world. The Network Infra Quality Program Manager - Design will be obsessed with quality, engineering, and design continuous improvements

- Partner with the Information Communication Technology Design team to ensure network pathway infrastructure designs align with Data Center Construction build plans

- Define and maintain updates of Quality Assurance documents including inspection checklists and installation requirements from design specifications, Global Design Standards documents, Global Installation Best Practice Guidelines, Product Specifications for Inside Plant Cabling, Basis of Design and Quality Issue trackers.

- Partner with the Information Communication Technology Design team and New Product Development team to implement review mechanisms for new designs and design updates to identify installation gaps and create standard operating procedures to manage remediation plans

- Monitor deployments and collect lessons learned on network pathway quality

- Coordinate Network Pathway Infrastructure Quality Training Programs, and the creation of training materials, to support stakeholders and as reference guidelines for vendors.

- Define quality and operational metrics to effectively measure performance and success

- Regional and Local Travel up to 25% to perform site visits and meetings for onsite quality standards review and collect feedback from onsite personnel

A day in the life
Amazon Web Services (AWS) is a highly innovative company that collaborates across disciplines to produce new technology that changes our world. The AWS Quality Team is a fast-growing global team that is rethinking the implementation and design for the critical arteries that connect the various pieces of hardware inside AWS' data centers and edge sites.

As a member of this team, you will be charged with visiting our data centers and ensuring that we are following AWS and Industry standards while also collecting lessons learned so we are continually improving. You will work directly with engineers, managers, and operations teams across the company to develop and improve network pathway and installation standards based on these observations and lessons learned.


About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing

BASIC QUALIFICATIONS:

- Experience in cloud architecture
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- Experience in networking, storage systems, operating systems and hands-on systems engineering
- Experience representing AWS within the customer's environment and driving discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation
- Hands-on experience leading the design, development and deployment of enterprise solution and deep technical expertise and consulting acumen to effectively guide customers through their AWS cloud transformation journey.

PREFERRED QUALIFICATIONS:

- Ph.D. in computer science, computer engineering, or related field, or experience with AWS services including S3, Redshift, Sagemaker, EMR, Kinesis, Lambda, and EC2
- AWS Professional level certification, or Associate's degree or above
- Experience scripting for automation (e.g., Python, Perl, Ruby)
- Knowledge of security and compliance standards including HIPAA and GDPR
- Experience with software development life cycle (sdlc) and agile/iterative methodologies
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Presentation Competency for leading technical workshops and customer presentations

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.