Operations Program Manager, Ops Integration

DESCRIPTION:

Position will be based in Sao Paulo (SP) region, Brazil

Amazon is seeking highly experienced Operations Program Manager to support setup, integration, ongoing operations, and further expansion to the country of Brazil. Successful candidates will effectively establish Amazon Operation's culture and world class processes supporting our Amazon Brazilian teams. Two key responsibilities for this individual are to manage the performance of amazon fulfillment operations and provide the tactical link between core operations, corporate retail, customer service teams and the third party logistics provider.
Internal fulfillment works with the supply chain and retail teams to prioritize potential solutions and coordinates the integration with the third parties and manages the daily operations. This individual is the owner who ensures the external partners are complying with Amazon High Standard in terms of fulfillment quality. You will develop expertise throughout the entire fulfillment process -- including Retail, Business Development, Integration Services, Supply Chain, External Fulfillment Platform, Enterprise Integration, Transportation, Customer Service and Accounts Payable. In taking this role, you will ensure customer-centric policies throughout integration process.
Key responsibility areas include: - Manage the daily, tactical relationship with third party logistics vendors, including managing their performance and drive improvements.
- Resolve logistical, operational, and systems issues that arise by working with vendors and various Amazon teams.
- Maintaining knowledge of all inbound, inventory, and outbound practices within the fulfillment center.
- Maintaining knowledge of our carrier's shipping policies.
- Liaison with Customer Service team to provide operational process knowledge.
- Coordinate receive problem resolution, including tracking issues and corresponding with internal support teams.
- Assess orders or shipments stuck in processing.
- Dig deep into data to determine root cause of defects.
- Aid in negotiating vendor contracts;
- Manage the FCs metrics for reporting to corporate Sr. Leadership teams;
- Provide expertise on Brazil operations and transportation and best practices;

BASIC QUALIFICATIONS:

- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS:

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.