Program Manager - Expansion, Capacity & Process Excellence, Amazon Grocery Partnerships

DESCRIPTION:

Do you want to play a key role in Amazon's plans to redefine grocery shopping? If so, we have an exciting role which would put you at the forefront of our operations within the Grocery Partnerships team.

This is an opportunity to join Amazon's Grocery Partnerships (GP) business, which focuses on 2 hr delivery of everyday essentials. GP provides customers with selection from marquee third-party grocers across NA, UK, EU, JP and AU. This role combines strategic expansion leadership with operational excellence-you'll be responsible for driving sustainable, scalable expansion and capacity management with new GP merchants while leading the implementation of best-in-class standards and governance across our grocery network.

The GP Ops Integration team is looking for an experienced Program Manager who can prioritize well, communicate clearly, and has a consistent track record of successful project delivery. You must have proven ability to manage, influence, and engage a broad group of stakeholders, create documentation for senior executives, and align plans with Amazon's strategic objectives.

Key job responsibilities
Expansion & Capacity Planning:

• Lead WW expansion ops support, owning the definition of scalable processes and standards for new GP partners and geographies
• Develop and execute launch plans for new models and markets, incorporating service and cost strategies
• Partner with internal stakeholders to understand challenges, identify solutions, and collaborate with Amazon teams on best practices
• Define, monitor, and report on progress across multiple activities including performance metrics, continuous improvement initiatives, and key milestones

Process Excellence & Change Management:

• Establish governance structures and approval mechanisms to review proposed changes, assess risks/impacts, and make go/no-go decisions
If you're passionate about driving operational excellence and innovation while scaling a rapidly growing business, we encourage you to apply.
• Develop and maintain comprehensive change management frameworks, including standardized processes, tools, and templates for planning, communicating, and reinforcing changes
• Act as single-threaded leader for intake, approval, implementation, and quantification of best practices within the GP network
• Facilitate three-year planning and annual planning for the GPO organization, including goal setting and monthly reporting

BASIC QUALIFICATIONS:

- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- 2+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS:

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, LOS ANGELES - 74,200.00 - 129,800.00 USD annually
USA, CA, Los Angeles - 74,200.00 - 129,800.00 USD annually
USA, DC, Washington DC - 74,200.00 - 129,800.00 USD annually
USA, DC, Washington Dc - 74,200.00 - 129,800.00 USD annually
USA, IL, CHICAGO - 74,200.00 - 129,800.00 USD annually
USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually
USA, NY, New York City - 81,600.00 - 142,800.00 USD annually
USA, NY, New york city - 81,600.00 - 142,800.00 USD annually
USA, TN, NASHVILLE - 66,800.00 - 116,800.00 USD annually
USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually
USA, TX, Austin - 74,200.00 - 129,800.00 USD annually
USA, VA, ARLINGTON - 74,200.00 - 129,800.00 USD annually
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually
USA, WA, SEATTLE - 82,700.00 - 129,800.00 USD annually
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually