Program Manager, LMS

DESCRIPTION:

As a Safety Learning and Development (SLeD) Program Manager - Level 4, you will serve as a program owner for LMS-driven projects while also acting as a trusted analyst for training operations. This role is designed for a highly analytical program manager who can seamlessly support the team with program ownership and deep data analysis, enabling smarter decision-making, stronger compliance, and scalable operational improvements.
You will be responsible for managing complex training programs across regions, optimizing LMS processes with team members, and taking lead to connect with program leaders globally. Beyond execution, you will be expected to identify gaps, invent and simplify workflows, and lead special projects that improve learner experience, reporting accuracy, and regulatory compliance. This role requires comfort operating in ambiguity, strong stakeholder management skills, and the ability to independently drive results with minimal guidance.


Key job responsibilities
• Collaborate with LMS admins to resolve issues and assign to the right audience
• Manage training intakes, scheduling, course assignments, and learner tracking at scale
• Resolve operational issues, escalations, and training barriers through ticketing systems while maintaining audit-ready documentation
• Work closely with the Business Analyst to extract, analyze, and interpret data from the LMS and internal tools to deliver accurate, actionable insights
• Develop recurring and ad-hoc reports to support compliance tracking, adoption metrics, and program effectiveness
• Perform root cause analysis to identify trends, risks, and systemic issues impacting training completion or quality
• Identify opportunities to invent and simplify workflows, reporting mechanisms, and data models
• Partner with content creators and operations teams to ensure timely, compliant content uploads
• Configure learning paths, permissions, and system settings to meet evolving business needs

BASIC QUALIFICATIONS:

- Bachelor's degree in management, business administration, economics, engineering, marketing
- 3+ years of experience in program management, project management, business analysis, or a related role
- Experience owning program strategy, end-to-end execution, and communicating results to senior leadership
- Strong analytical skills with experience working with large data sets
- High proficiency in Excel or Google Sheets (pivot tables, formulas, data validation)
- Ability to manage multiple priorities independently in a fast-paced, ambiguous environment
- Strong attention to detail with excellent organizational and communication skills
- Working hours to be 13:00 IST to 22:00 IST to support EU and US counterparts. This is flexible based on the needs of the business.

PREFERRED QUALIFICATIONS:

- Master's degree or MBA in Business, Operations, HR, or a related field
- Experience working with Learning Management Systems (LMS)
- Familiarity with SQL or query-based data extraction
- Experience with data visualization tools such as Tableau, Power BI, or QuickSight
- Project Management certification (PMP, PRINCE2, Agile, or equivalent)
- Proven ability to lead cross-functional initiatives and drive process improvement at scale

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