Selling Partner Support Associate — Based in South Korea (1-Year Contract), Selling Partner Support, Selling Partner Support

DESCRIPTION:

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

Key job responsibilities
1.Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
2.Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
3.Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.
4.Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
5.Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP's needs, then provides appropriate solutions.
6.Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals,
7.Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service
8.Actively seeks solutions through logical reasoning and data interpretation independently.
9.Fosters a positive and cooperative team environment.
10.Demonstrates Enthusiasm for learning and commitment to continuous improvement

Note: This role is for a native Korean speaker residing in South Korea, working fully remotely to support our operations. This is a 1-year contract position.

BASIC QUALIFICATIONS:

- 1. Are enrolled in or have completed a Bachelor's degree or above
- 2. Fluent in EN language1 (basis requirement) with written and verbal communication skills
- 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)
- 4. Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays

PREFERRED QUALIFICATIONS:

- 1.1+ year of experience with 6months+ working in Live Channel B2B/Customer service environment
- 2.Business acumen in areas of e-commerce and retail is advantageous.
- 3.Typing skills of 30 words per minute with an accuracy of 93%

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.