Senior Customer Solutions Mgr, CSM SOLA

DESCRIPTION:

Guide AWS customers through transformative cloud journeys while orchestrating collaboration across multiple teams to deliver measurable business outcomes. In this visible role, you'll partner with enterprise leadership to translate strategic cloud adoption initiatives into executable plans, ensuring seamless migrations and sustainable operational success.

We are a customer-focused organization dedicated to helping enterprises and mid-market companies unlock the full potential of cloud technology. Our team brings together sales, support, solutions architects, and professional services specialists who share a commitment to customer success. We work with leading companies building mission-critical applications, and we believe that world-class support and strategic guidance are essential to their achievements. As a Customer Solutions Manager, you'll be a trusted peer to this diverse group, helping us coordinate our efforts and ensure every customer receives cohesive, high-impact support. Together, we're shaping how organizations transform their operations through cloud adoption, and your role will be instrumental in making that vision a reality for our customers.

Key job responsibilities
- Partner with customer and AWS leadership to develop multi-year cloud adoption roadmaps, translating strategic initiatives into concrete, sequenced actions that align with customer business milestones.
- Orchestrate collaboration across Sales, Support, Solutions Architecture, and customer teams to plan and execute major workload migrations and cloud transformations.
- Design and deliver comprehensive education programs, governance frameworks, and executive briefing sessions that prepare customers for successful cloud adoption and operational excellence.
- Manage program cadence and accountability by establishing reporting mechanisms, tracking progress against key metrics, and ensuring all stakeholders remain aligned on timelines and deliverables.
- Identify and solve customer challenges by leveraging AWS services, tools, and innovative approaches, while advocating for customer needs across AWS product and engineering teams.

A day in the life
As an AWS Customer Solutions Manager, you'll serve as the central connector between our customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer executives to align cloud adoption with their business objectives, coordinating between our Sales, Support and Solutions Architecture teams to remove blockers, and tracking progress against key milestones. You'll develop comprehensive education and governance plans that prepare customers for successful workload migrations, lead executive briefing sessions that showcase AWS capabilities, and manage go-live events that mark critical transitions. Beyond these structured activities, you'll identify emerging customer challenges and proactively develop innovative solutions, tools, and approaches that address their unique needs.

About the team
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture: Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our
uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional.

BASIC QUALIFICATIONS:

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in English-language communication skills, both written and verbal

PREFERRED QUALIFICATIONS:

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.