Senior Program Manager, Pricing Portfolio, Last Mile Delivery Programs- Hub and AmFlex

DESCRIPTION:

We are seeking an experienced Sr. Program Manager to lead our pricing portfolio strategy for Amazon Flex and Amazon Hub operations. This role requires a data-driven leader who can balance analytical rigor with hands-on operational excellence to optimize earnings and capacity across our last-mile delivery network.

Key job responsibilities
### Pricing Strategy & Management
- Own and manage the end-to-end promotions portfolio for Amazon Flex and Amazon Hub operations
- Track, analyze, and optimize pricing structures to ensure competitive positioning and operational efficiency
- Develop and maintain pricing models that balance worker earnings, operational costs, and business objectives
- Conduct regular industry benchmarking to ensure competitive compensation structures
### Earnings Performance Management
- Monitor and manage earnings per hour (EPH) metrics across all stations and regions
- Identify stations with below-benchmark EPH performance and develop intervention strategies
- Design and implement corrective action plans to improve worker earnings and retention
- Establish EPH targets and KPIs aligned with business goals and market conditions
### Operational Excellence & Field Engagement
- Travel regularly to last-mile stations experiencing capacity constraints due to pricing issues
- Conduct Gemba walks to observe operations firsthand and identify root causes of pricing-related challenges
- Partner with station leadership to troubleshoot operational problems affecting earnings and capacity
- Build strong relationships with field teams to ensure pricing strategies are operationally viable
### Analytics & Reporting
- Develop comprehensive dashboards and reporting mechanisms to track pricing effectiveness
- Analyze trends in worker behavior, earnings patterns, and capacity utilization
- Present insights and recommendations to senior leadership on pricing optimization opportunities
- Use data to drive decision-making and measure impact of pricing interventions
### Stakeholder Management & Collaboration
- Partner with Finance, Operations, HR, and Product teams to align pricing strategies
- Communicate pricing changes and their rationale to diverse stakeholder groups
- Influence cross-functional teams to implement pricing recommendations
- Serve as the subject matter expert on gig-worker and store pricing dynamics

BASIC QUALIFICATIONS:

- 8+ years of program or project management experience
- 3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Proven track record of managing pricing strategies or compensation programs at scale

PREFERRED QUALIFICATIONS:

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience in logistics, last-mile delivery, gig economy, or related industries preferred
- Advanced proficiency in data analysis tools (Excel, SQL, Python, R, or similar)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.