Sr. Change Manager, ACES, ACES (Amazon Customer Excellence System)

DESCRIPTION:

Do you have an obsession with innovation? Do you have proven analytical capabilities, the ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and the ability to dive deep, find root cause, and permanently eliminate defects? If so, this opportunity may be for you.

As an ACES Sr. Change Manager, this position involves taking ownership to lead the standardization and simplification of change management across the ACES team, as well as the creation and improvement of mechanisms. You will primarily work on supporting strategic projects intakes, and will also own Governance mechanisms for the PMO team and ACES in general.

This role is for an experienced Project/Program Manager with experience in change management in a fast-paced operations environment (non-tech).

Key job responsibilities
- Manage complex project intakes in Brazil Operations, including managing deliverables, stakeholders, communication, and more;

- Monitor KPIs related to project success metrics, focusing on continuous improvement in all aspects of operations;

- Develop contingency plans to address unexpected issues or demand fluctuations;

- Develop and maintain standard operating procedures, manuals, and documents;

- Write complex documents, such as Business Requirements, Technical Specifications, etc.;

- Own and manage change on a granular level;

- Maintain clear communication with leadership at all times.

About the team
Amazon Customer Excellence System (ACES) is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on productivity, quality, and speed. We are also responsible for the adoption of new technology and standards as well as supporting our peers with subject matter expertise.

BASIC QUALIFICATIONS:

- Bachelor's degree or above in a relevant field
- Experience in project or program management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS:

- Bachelor's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
- Lean Six Sigma Green Belt or Black Belt certification
- PMP certificate

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