Sr. Product Manager, Alexa Canada

DESCRIPTION:

Are you passionate about innovative technologies such as artificial intelligence, generative AI, and ambient computing? The Amazon Alexa International in Toronto team is looking for a Senior Product Manager to lead the expansion of Alexa+ in Canada. This is your opportunity to work on products that are making history!

Key job responsibilities
•Define user needs and identify gaps, features enhancements and opportunities to grow the business
•Define creative, high-quality, simple product roadmaps based on team strategy and vision.
•Develop and maintain a deep understanding of the market landscape, customer needs, and competitive dynamics in Canada across English and French locales.
•Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application.
•Translate strategic vision into actionable plans and lead cross-functional teams to execute on priority initiatives.
•Own the end-to-end customer experience for Alexa Canada across Echo, FireTV, and additional endpoints.
•Track launches through every step-from experience review and packaging approval, to beta testing, leadership presentations, and customer launch.
•Manage prioritization and trade-offs among customer experience, performance and operational support load.
•Continuous monitor customer experience performance, identify gaps and improvement areas and build improvement plan.
•Work closely with engineering teams and program management to deliver products to the market.
•Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals.


A day in the life
As a Senior Product Manager, you will have a wide set of responsibilities to ensure our customers are delighted, including launching new Alexa-powered devices and experiences and making Alexa continuously smarter. This role is equal parts business strategy, product definition, and program delivery. You will need to thrive and deliver results in a highly ambiguous, fast-paced, and dynamic business environment - operating at all levels of the organization. The ideal candidate will use a combination of analytical skills, cross-functional understanding, business judgment, technical expertise, and strategic thinking to define the programs that improve Alexa CA Customer Experience. You will work closely with many partners such as solution architects, engineering, marketing, content, business development, and legal to ensure customers have access to a world class Alexa experience in Canada.

About the team
The Alexa Canada team's mission is to deliver products and services that are delightful and locally relevant for Canadian customers. We operate within the broader Alexa International organization, scaling Alexa globally while advocating for the unique needs of customers in Canada. Our work spans product launches and feature expansion across both English and French, ensuring that every Canadian customer experiences Alexa as a trusted companion in their daily life.

Job Overview
You are responsible for customer experience with considerable complexity where problems, opportunity, and strategy may not be defined. You take the lead on initiatives and deliver independently. You influence strategic direction, customer adoption decisions, and organization priorities.

You champion exceptional customer experiences by partnering with designers and developers while aligning choices with strategic goals and business outcomes. You balance constraints - compliance, localization, and accessibility - with customer experience considerations. You monitor operational health after launch and work with teams to address issues with appropriate urgency.

You demonstrate curiosity and a desire to dive deep into the technical aspects of your product. You evaluate technical proposals for strengths and weaknesses, asking the right questions to identify risks and ensure appropriate trade-offs are surfaced before commitments are made. You understand how AI, including agentic systems, is reshaping product development and applying this understanding to make better product decisions. You use all means possible, including AI, to accelerate development cycles, make better decisions, and unlock new forms of innovation.

You demonstrate high skill at using data to drive decisions. You define success criteria, KPIs, and metrics distinguishing between output metrics such as adoption and outcome metrics such as customer satisfaction and business impact. You analyze usage data, performance metrics, customer behavior, and market trends to inform decisions and prioritize roadmap investments. You use AI capabilities to accelerate insight generation while applying critical judgment.

BASIC QUALIFICATIONS:

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience with end to end product delivery
- Experience owning technology products
- Experience owning feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Speak, write, and read fluently in French

PREFERRED QUALIFICATIONS:

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 115,800.00 - 193,400.00 CAD annually