Sr. Product Manager - Tech, Amazon Pharmacy Claims Services

DESCRIPTION:

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.

The Senior Product Manager - Technical role is a high-impact role with ownership of critical systems, foundational technology, and new features in the areas of claims, billing, and compliance. This role will be responsible for leading Medicaid and Medicare growth strategies for Amazon Pharmacy, and delivering products that enable Amazon Pharmacy to operate safely and compliantly for govt. insurance customers while enabling new growth opportunities. In this role, your goal will be to identify gaps and new opportunities, develop AI strategy, and drive execution requirements needed to support our partners, billing teams, and customers.

As a product owner, you will have end-to-end ownership of the customer experience, from defining the product vision through building and launching the product in partnership with front-end and back end technical teams. In this role, you will work with a team of technical and non-technical stakeholders ranging from engineers, technical program managers and designers to compliance teams, operations and BizDev teams.

Key job responsibilities
* Lead the development and implementation of creative, high-quality product roadmaps based on product strategy and vision
* Assume end-to-end responsibility for the strategic value, usability, and performance of our products
* Manage prioritization and trade-offs among customer experience, scope, and time to market
* Work closely with frontend/backend engineering teams, design, and stakeholders in an agile environment to deliver products to market
* Proactively identify and resolve strategic issues to help the team meet business, financial, and technical goals
* Manage product planning and development through day to day collaboration and decision making with a cross-functional team including engineers, designers and business or subject matter representatives
* Develop detailed, crisp user stories with acceptance criteria based on customer needs/experience and business requirements that can be used to create product specifications and architecture
* Work with UX Research to design usability and research studies to inform product requirements and influence product design and experience
* Define and analyzes metrics that measure and benchmark product success
* Drive product launches including working with public relations/marketing team, customers, executives, and other team members
* Play active role in optimization and process improvements between product, design, and engineering teams

BASIC QUALIFICATIONS:

- Bachelor's degree in Computer Science or other technical degree or related experience
- 5+ years of product management experience
- Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs
- Experience communicating and presenting to senior leadership
- 5+ years' experience defining and delivering a roadmap; demonstrated ability to influence strategic product direction

PREFERRED QUALIFICATIONS:

- Master's degree
- Prior pharmacy or healthcare experience
- Prior exposure to regulatory guidance or authorities such as NCPDP or CMS
- Demonstrated decision making through business analysis and data, as well as with intuition and creativity
- Experience leading new launches of consumer health products and services
- 5+ years' experience working on products and problems of a technical nature
- Able to work with a high degree of autonomy through ambiguous circumstances
- Strong sense of accountability, sound personal judgment and global business acumen
- Comfortable working in a fast-paced dynamic work environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 151,200.00 - 204,600.00 USD annually
USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually