Sr. Product Manager Technical, Traffic Engineering

DESCRIPTION:

We are seeking an exceptional Senior Product Manager Technical to own and define the customer experience strategy for gracefully degraded services during connectivity constraints. This role sits at the critical intersection of traffic engineering, customer experience, and resilience architecture, requiring both deep technical acumen and strategic product vision.

Key job responsibilities
Strategic Ownership:

* Define and drive the product vision for gracefully degraded customer experiences across our platform when connectivity is limited or compromised.
* Establish frameworks for traffic categorization, prioritization, and intelligent routing to ensure optimal customer experience under constrained conditions.
* Partner with engineering teams to architect scalable solutions that maintain service quality during network constraints.

Customer Experience Leadership:

* Own end-to-end customer experience, balancing technical constraints with customer satisfaction.
* Design and implement intelligent fallback mechanisms that preserve core functionality while managing resource constraints.
* Define success metrics and monitoring strategies to measure customer impact during degraded experiences.

Technical Strategy & Execution:

* Drive technical roadmaps for traffic management systems.
* Collaborate with engineering teams on system design and performance optimization.
* Lead cross-functional initiatives spanning multiple engineering teams and experience owners.

Stakeholder Management:

* Influence and align senior leadership on strategic priorities for traffic management and customer experience.
* Communicate complex technical concepts and trade-offs to executive audiences.

BASIC QUALIFICATIONS:

- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS:

- MBA
- Experience in retail or e-commerce, particularly in UI.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually