Strategic Business Ops Program Manager, Workplace Health & Safety (WHS) Strategy

DESCRIPTION:

Join Amazon's Worldwide Workplace Health & Safety (WHS) team and help define how safety is measured, reported, and communicated at global scale.

In this role, you will lead development of the monthly CX Safety Business Review, an executive-level narrative and analytics package used by VP+ leaders across Worldwide Operations. You will convert complex datasets into clear insights that guide strategy, inform policy decisions, and improve protections for millions of associates and customers.

You will own the WHS goal-setting and performance planning process, establishing LT and director-level safety and input goals, coordinating quarterly and mid-year updates, and maintaining alignment with WW Ops priorities and long-range safety objectives. This includes defining measurable targets (e.g., RIR, MSDRIR, SIR, LTIR, VSCR) and overseeing progress using WHS Strategy mechanisms and leadership reporting tools.

You will also manage the tools and infrastructure that anchor WHS's executive document rhythm, including leadership dashboards, centralized document libraries, and standardized templates. These tools streamline development, review, and updates for mechanisms such as QBR, LDCC, OP1/OP2, SPS, and cross-functional reviews. Your work will help maintain a single source of truth, strengthen document governance, and enable efficient, predictable workflows across WHS Strategy and partner teams.

Cross-functional partnership is central to the role. You will work with Tech, Product, Operations, Finance, and WHS leadership to enhance safety insights, identify emerging risks, and produce executive-ready narratives that articulate performance, gaps, and actions required.

This position is ideal for a leader who thrives at the intersection of analytics, structured storytelling, and organizational planning-raising the clarity, consistency, and operational discipline of safety reporting across Amazon's global network.

Key job responsibilities
Lead the end-to-end development of Customer Experience (CX) Safety Business Review, from data intake and validation through narrative integration and publication for VP+ leadership.

Partner with WHS, CX, BI, Finance, and Operations to ensure data accuracy, metric alignment, and clear linkage to enterprise safety and input goals.

Own the WHS goal-setting and performance planning process, establishing LT and director-level goals, coordinating quarterly updates, and ensuring alignment with WW Ops priorities and long-range safety objectives.

Manage the tools and infrastructure that support WHS's executive document rhythm, including leadership dashboards, centralized document libraries, and standardized templates.

Develop and maintain SOPs and governance mechanisms that improve quality, consistency, and efficiency across CX Safety reporting, QBRs, LDCC, OP1/OP2, SPS, and cross-functional reviews.

Identify and surface emerging risks, performance patterns, and leading indicators to inform proactive actions across global operations.

Ensure alignment across monthly reporting, quarterly business reviews, leadership documents, and planning cycles, maintaining a single source of truth for senior leadership.

Partner with leadership and Tech/BI teams to automate and enhance reporting workflows, improving efficiency and strengthening how CX Safety insights inform global safety mechanisms.

A day in the life
This role manages the monthly CX Safety reporting rhythm-gathering inputs, validating metrics, and translating trends into clear, leadership-ready insights. You will collaborate with WHS, CX, BI, and Operations teams to ensure data accuracy and alignment with LT and director performance goals. You will maintain the tools that support WHS's executive document rhythm, including dashboards, templates, and centralized SharePoint resources. Daily work includes synthesizing performance patterns, coordinating goal updates, and improving reporting workflows with analytics and tech partners. Senior leaders rely on these insights to guide decisions, strengthen customer safety performance, and drive continuous improvement across Amazon's global network.

About the team
The Worldwide Health & Safety (WHS) Strategy & Planning team drives the mechanisms, metrics, and narratives that guide how Amazon delivers a safer experience for employees, partners, and customers. We connect data, insights, and operations to improve safety outcomes across global businesses. The CX Safety Reporting function ensures customer safety metrics are visible, accurate, and actionable-empowering leaders to make informed decisions. As part of this team, you'll influence how safety performance is measured and communicated, partnering with senior leaders to strengthen Amazon's culture of safety and continuous improvement across Worldwide Operations.

BASIC QUALIFICATIONS:

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree

PREFERRED QUALIFICATIONS:

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually