Training and Quality Specialist - Finance Operations

DESCRIPTION:

Job Requirement:
- Report to office in Pasay City 5x a week (mid/night shift possible)
- Demonstrated expertise in finance operations / quality management/process auditing with Accounts Receivable and/or Accounts Payable experience (AR/AP)
- Proven track record in finance quality assurance and audit processes

Amazon is seeking for a Training and Quality Specialist to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making. Your primary objective is to ensure teams consistently achieve and surpass quality targets through data-driven analysis, rigorous auditing, and implementation of effective action plans. You will collaborate with leadership and cross-functional teams to identify operational gaps, develop comprehensive Path-to-Green (PTG) strategies, and implement sustainable solutions that enhance performance and customer experience.

Key job responsibilities
•Conducts quality audits
•Delivers process training program advocating positive response rate from internal and external customer
•Innovates and executes learning solutions to address knowledge and skills gaps to better customer experience
•Conduct thorough Dive Deep sessions and quality calibrations to identify root causes of performance gaps
•Supports New Hire certification program
•Designs, implements and maintains learning materials
• Modifies training style to accommodate different learning techniques and methodologies in instructor-led training (i.e. Role play, simulation, group exercises and videos)
• Partners with Team Leads and other levels of management to ensure achievement of learning and development goals, operational goals
• Tracks learning session's feedback for relevance and impact. Recommends change to existing modules and develops new courses.
• Identifies training needs based on current performance and provide solutions to address knowledge gaps and skills issues.
•Supports Transition to Production by observing, measuring and monitoring the analyst as needed
•Demonstrate agile support through cross-functional collaboration and quick response to emerging quality and training needs across teams
•Provide hands-on operational support during peak periods or critical business needs, including direct case/accounts processing when required
•Support and deliver other tasks that will be assigned as required by the business

BASIC QUALIFICATIONS:

- Minimum a Bachelor's Degree
- - Report to office in Pasay City 5x a week (mid/night shift possible)
- - Experience in finance operations / quality management/process auditing with Accounts Receivable and/or Accounts Payable experience (AR/AP)
- - Proven track record in finance quality assurance and audit processes
- 2+ years of working experience related to communication programming and projects
- 3+ years of prior working experience in Training and Quality role.
- Excellent communication skills (both spoken and written is a must)
- Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
- Proven track records of creating process improvement projects or interventions.
- Proficiency in MS Office

PREFERRED QUALIFICATIONS:

- Excellent communication skills (both spoken and written is a must)
- Practice of planning, organizing, and executing the tasks needed to turn a brilliant idea into a tangible project and learning intervention
- Proven track records of creating process improvement projects or interventions.
- Proficiency in MS Office

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.