Vendor Management Assistant I, Translation Services Operations

DESCRIPTION:

A Vendor Management Assistant I works closely with Vendor Managers to maintain and optimize vendor operations within Translation Service Operations (TSOps). This role focuses on executing day-to-day operational tasks to ensure smooth vendor onboarding, capacity management, and database maintenance. The position requires attention to detail, organizational skills, and the ability to work in a fast-paced, international environment.

Key job responsibilities
- Execute vendor hiring and onboarding processes according to established SOPs
- Manage daily capacity assessments and gap analysis for vendor requirements
- Monitor and respond to vendor communications through the freelance-interest mailbox
- Maintain vendor database accuracy through regular clean-up processes
- Process vendor blocklisting and quit requests as needed
- Support Vendor Managers in data collection and basic reporting tasks

A day in the life
- Supporting the onboarding process by reviewing vendor applications, checking documentation completeness, and coordinating test assignments
- Monitoring and responding to vendor inquiries through the freelance-interest mailbox, ensuring timely and accurate communication
- Assisting Vendor Managers with daily capacity tracking by updating spreadsheets and flagging potential gaps
- Maintaining vendor database accuracy by performing regular data clean-up activities and updating vendor information
- Processing administrative requests such as vendor blocklisting, quit requests, and status changes
- Collecting and organizing data for regular reporting needs
- Assisting with basic vendor performance tracking and documentation
- Supporting Vendor Managers in day-to-day operational tasks and special projects as needed
- Coordinating with team members to ensure smooth information flow and process execution

About the team
The Vendor Management Operations team within Translation Services Operations builds and maintains relationships with external vendors to deliver results for our customers. The team analyzes project capacity requirements, identifies gaps, and hires vendors to meet these needs. As a Vendor Management Assistant I , you'll support the team in maintaining vendor relationships and executing processes that ensure service delivery.

BASIC QUALIFICATIONS:

- Experience in English-language communication skills, both written and verbal
- Knowledge of Microsoft Office products and applications (especially Excel)
- 6+ months of database administration experience, or Bachelor's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field

PREFERRED QUALIFICATIONS:

- Experience in vendor management
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Experience in capacity planning, operations planning, business analysis or similar
- Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
- Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troublshooting network
- Experience performing accurate data entry and analysis

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