Outbound Executive - Shanghai

Outbound Executive

 

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Key Job Responsibilities and Duties: 

• New partnership support; and support registration through phone calls

• Proactively contact new/potential accommodation partners to encourage completion of their online registration;

• Offer support to finish onboarding, instruct and educate on tools, provide information & support;

• Delivering training by phone to new properties on how to use the Booking.com extranet, and rates & availability system;

• Contact partners to make them aware of business and growth opportunities to drive and improve value;

• Always assuring a high level of customer service, being efficient and professional.

• Confident communication over the phone and via email;

• Actively participate with various projects &; initiatives within your team;

• Collaborate with your team and Booking.com teams globally for continuous improvement.

• Outbound activities will include calling on specific opportunities, e.g. availability, support to reduce churn, support promotional campaigns and programs, support roll out services/products (e.g. Booking Suite), etc.

 

Qualifications & Skills:

• The role requires specialized knowledge (learned on the job or from previous experience).

• Commercial awareness, drive and understanding of key performance drivers for partners on Booking.com.

• Tourism or hotel background and/or education preferred.

• Solution-oriented and results-driven

• Strong work ethic; self-directed and resourceful

• Proactive, flexible and capable of working independently as well as working in a team

• Good computer skills and quick learning of new tools and systems.

• Great telephone communication and promotional skills

• The role requires basic/ mid-level negotiation (convince others to reach agreement).

• An eye for accuracy and the ability to be detailed.

• Language: English and Chinese; written and verbal

 

Benefits & Perks - Global Impact, Personal Relevance:

 

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Application Process: 

• Let's go places together: How we Hire

• This role does not come with relocation assistance.

Inclusion at Booking.com: 

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

 

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

 

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.