Customer Accounts Receivable Engagement Representative

Position Responsibilities: 

• Handle inbound customer calls in a professional and courteous manner, addressing inquiries and concerns about accounts receivable balances, billing, and payment options

• Take payments over the phone securely and assist customers in understanding their payment options

• Educate customers on the benefits of using self-service tools to manage their accounts independently

• Provide clear and concise responses to customer concerns about open balances and billing discrepancies

• Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution

• Track and log customer interactions, payment processing, and resolutions in the company’s CRM system

• Other duties as assigned

Required Education and Experience: 

• High School Diploma/General Education Diploma and 1 to 2 plus years of related experience

Preferred Education and Experience:  

• Bachelor’s Degree