Hospitality Manager

Act as the main point of contact for all hospitality requests, building strong relationships with clients, stakeholders and front-of-house teams

Oversee the delivery of all meeting room catering, hospitality services and events, ensuring high standards of presentation, quality and timing

Manage high-volume and last-minute requests in a calm, organised manner, working closely with the kitchen team for smooth service

Lead, train and develop the hospitality team, managing rotas in line with business needs and labour budgets

Ensure all team members are fully trained on service standards, allergens and client expectations

Manage hospitality GP, monitor spend and sales, and ensure accurate billing across all services

Control waste, stock and portioning to support financial targets

Plan and coordinate daily operations and larger events, ensuring all details are confirmed and delivered seamlessly

Maintain strong communication with internal teams to ensure alignment across operations

Ensure full compliance with food safety, allergen regulations and company policies

Maintain consistently high standards across all hospitality areas

Identify opportunities to improve service, efficiency and overall client experience

Previous experience in a hospitality or events management role (corporate environment preferred)

Strong client-facing and communication skills

Excellent organisational and time management ability

Strong financial awareness (GP, cost control, reporting)

Ability to work under pressure and manage multiple priorities

High attention to detail and standards