Content Operations Analyst | Pune | Hybrid

Content Operations Analyst - Pune |Hybrid

Reports to: Manager, Content

Aboutthis role

Cornerstone'sContent Operations team is dedicated to ensuring that Cornerstone Content EndUsers - learners, partners, internal teams, prospects, and customer admins -have a seamless experience with their content library
As aContent Operations Analyst, you will be responsible for ensuring that ourContent products are successfully delivered, seamlessly refreshed, andeffectively maintained. With a portfolio of 30+ content subscriptions andthousands of customers to support, a successful candidate is someone whothrives on a process-based team, is highly organized, and has very strongcommunication skills
ContentOperations Analysts are responsible for delivering consistent output in atimely manner, frequently managing multiple inquiries and deadlines withoutsacrificing quality. This individual must be capable of working in acollaborative environment with a customer-oriented mindset. The ContentOperations Analyst performance is based on specific metrics associated withactivities supporting the delivery, maintenance/troubleshooting, and refresh ofCornerstone Content libraries

Location:Candidates must belocated near the Pune Office in India, with the ability to work in-office atleast three times per week

In this role, you will

Assist in the timely fulfillment of all e-Learning content solutions, ensuring timely and accurate delivery of assets in a fast-paced, high-volume environment.
Troubleshoot content delivery and quality issues by identifying problems, researching, and applying solutions - often collaborating with cross-functional support teams and escalating when necessary.
Serve as Operations point of contact regarding content issues and system functionality. Constantly evaluate and strengthen quality standards to ensure a high-quality content experience for Cornerstone's clients.
Identify and document potential workflow and process improvements and communicate them to the Team Manager.
Support larger Content Services team and assist with ad hoc projects as assigned.
Document & maintain processes & workflows, identifying areas of improvement on an ongoing basis.
Maintain deep technical expertise of Cornerstone's proprietary tools for content uploads and serve as a product/technical representative of the content upload process internally.
Recommend controls by identifying problems and writing improved procedures.
Ability to work on multiple projects simultaneously.
Consideration for privacy and security obligations.

You'veGot What It Takes If You Have.

Bachelor's degree or equivalent working experience - Engineering, Business, Finance backgrounds preferred
1-2 years of relevant experience with a tech company, preferably SaaS focused
Tech-savvy - comfortable in Outlook, Excel, Salesforce, Jira a plus
Prior knowledge dealing with technical users is a plus
Strong written and verbal communication skills with excellent follow-up to ensure client expectations and deadlines are met
Ability to manage multiple projects simultaneously, keep close attention to details & communicate progress with team & leader
Bias towards action and a solution-oriented mindset

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