UX Research - Digital

We are seeking a talented Digital UX Researcher (Web & App) to join our Digital Go-To-Market team at E.ON Next. This is a 12-month fixed-term contract, based in London with hybrid working, reporting to the Product Design Lead. You'll play a pivotal role in shaping our digital experiences, ensuring every design decision is informed by rich, user-centred insights.



This role is perfect for a midweight to senior researcher who thrives in fast-moving, start-up-like environments. We're looking for someone self-motivated, hands-on and adaptable, with the ability to turn user research into actionable insights that directly influence product design and strategy. Experience in utilities or service-based sectors is a plus, but your agility, curiosity and ability to work across teams are what will make you shine.



Here's a taste of what you'll be doing:

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Plan, execute and iterate UX research across web and app platforms, using qualitative and quantitative methods such as interviews, usability studies, surveys, contextual inquiries and A/B tests
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Analyse research data and synthesise findings into actionable insights that inform product and design decisions
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Facilitate user testing sessions, in-depth interviews and internal workshops to deeply understand user needs and behaviours
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Collaborate closely with designers, product managers and engineers to integrate research findings seamlessly into product development
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Maintain and refine user personas, journey maps and other research artefacts to guide design strategy
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Contribute to prototyping efforts, applying research insights to improve UX and UI experiences
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Monitor market trends, competitor activities and emerging UX practices to inform research approaches and recommendations
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Engage in agile/scrum processes, providing timely research inputs and updates to guide product development



Are we the perfect match?

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Proven experience in UX research, ideally in fast-paced or start-up environments
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Demonstrable ability to manage end-to-end research projects independently
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Strong portfolio showcasing actionable insights and impactful recommendations
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Excellent communication and influencing skills to present research findings to stakeholders
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Bachelor's or Master's degree in a relevant field, complemented by hands-on experience
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Comfortable working across multiple teams and balancing competing priorities



It would be great if you had:

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Experience in utility, service-based, or regulated industries
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Familiarity with both qualitative and quantitative research methods and tools
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Experience contributing to product strategy and design workshops
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Knowledge of accessibility standards and inclusive design principles
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Confidence in working with prototyping tools and integrating research into iterative design processes



Here's what else you need to know:

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Role may close earlier due to high applications.
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Fixed term contract length - 12 months
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Competitive salary
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Location - London E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.
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Excellent parental leave allowance.
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Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds
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Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
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Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you
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Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture
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Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone
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Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process
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Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way
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For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

Duration: 12 Months

Salary: Negotiable