Senior Medical Secretary - Orthopaedics

Senior Medical Secretary - Orthopaedics (Hip and Knee)
Full time, 37.5 hours per week
Monday to Friday, 8am-4pm or 9am-5pm
Permanent
Hybrid working available post probation / 2 days working from home per week (first 3 months on-site 5 days per week)

We're looking for a Senior Medical Secretary - Orthopaedics to join the team and work closely with the Practice Manager. This opportunity would suit an experienced individual who is confident providing high‑level secretarial support within a specialist service and enjoys working with a high degree of autonomy in a small, focused team.

In this senior role, you'll take a lead in supporting the day‑to‑day running of the service. Working fully on site, you'll manage clinic preparation, patient correspondence and complex enquiries, helping ensure patients receive timely, clear and professional communication throughout their care. Reporting into the Practice Manager, you'll be a trusted point of contact within the service and play an important role in maintaining smooth and well‑organised clinics.

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in gynaecology, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Provide senior‑level secretarial support to the Consultant and service

• Lead on clinic preparation, patient letters and accurate clinical documentation

• Manage patient enquiries and complaints with professionalism, discretion and care

• Coordinate diaries, appointments and correspondence to support efficient clinic flow

• Work closely with the Practice Manager to support daily operational priorities

What you'll bring:

• Must have been in a Medical Secretary position previously.

• Experience working within Orthopaedics.

• Significant understanding of Medical terminology.

• Strong attention to detail, accurate typing and letter proof reading skills.

• Strong organisational skills with the ability to manage competing priorities

• Excellent communication skills

Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our colleagues, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Medical Secretary you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion: We treat people with kindness and compassion

• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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