Global Tier 1 CEE - Customer Enablement Manager

HP

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HPInformation Technology and Services

Global Tier 1 CEE - Customer Enablement Manager

Romania , Bucharest, Bucureşti
Global Tier 1 CEE - Customer Enablement Manager

Description -

Job Summary
The Customer Enablement Manager works within a Global, multicultural, and fast-moving business environment, supporting Sales Operations, Business Units (BU) and Sales Force within the area of Catalogue Management and Maintenance.

Responsibilities

  • Act as the primary point of contact for Sales and customers on all catalogue, offering, pricing, and portal-related topics
  • Design, implement, and continuously optimize customer e-catalogues to ensure a seamless ordering experience

  • Drive end-to-end catalogue setup and maintenance, ensuring full alignment with Sales strategy and customer requirements

  • Ensure accuracy and availability of product offerings, pricing, and configurations, enabling smooth order placement
  • Proactively manage product lifecycle changes (NPI/EOL) and reflect updates in customer catalogues in a timely manner
  • Partner with Sales to structure competitive and optimized offerings, providing guidance on products, pricing, and configurations
  • Coordinate pricing approvals, deal setup, and contract support, ensuring alignment across account teams
  • Oversee quote management and bid preparation, including margins, configurations, and pricing inputs
  • Act as a single point of contact for issue resolution, performing triage and driving collaboration across internal teams
  • Deliver customer support and enablement, including portal training and ongoing guidance for effective usage
  • Collaborate cross-functionally with Sales, Back Office, Customer Operations, C&C, and Business Units to ensure operational excellence
  • Monitor KPIs, data quality, and reporting, implementing corrective actions and contributing to continuous process improvement

Education & Experience

  • Bachelor's or Master's degree in Business Administration, Sales, Marketing, Accounting, or a related field (or equivalent practical experience)
  • 2-4+ years of experience in sales support, sales operations, pricing, order management, or similar operational roles
  • Previous exposure to working with cross-functional teams in an international environment is an advantage
  • Experience in process-driven environments and complex organizational structures is preferred

Knowledge and Skills

  • Strong understanding of sales operations, catalogue management, and pricing processes, with the ability to translate business needs into system-ready solutions
  • Proven ability to manage complex, end-to-end operational workflows in a cross-functional and international environment
  • High proficiency in working with data, reporting tools, and enterprise systems, with a strong focus on accuracy and data quality
  • Excellent stakeholder management and communication skills, with the ability to collaborate effectively across Sales, customers, and internal teams
  • Strong analytical thinking and problem-solving capabilities, with a proactive approach to identifying issues and driving resolution
  • High level of ownership, autonomy, and organizational skills, with the ability to prioritize and perform in a fast-paced, dynamic environment

What we offer

  • Flexible working hours to support work - life balance 
  • 24 days of vacation leave
  • Private medical subscription within the Medicover network
  • Meal vouchers
  • Flexible Benefits Program tailored to your needs
  • Internal growth and skill development, including access to both HP's internal learning platforms and Udemy Business
  • Corporate volunteering activities and community involvement opportunities
  • Wellbeing support (Employee Assistance Program, health initiatives, screenings, sport & fitness activities)
  • Employee badge discounts and additional internal perks
  • A global, inclusive, and supportive culture - the HP Way in practice

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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