Customer Experience Manager

Working at Inditex is more than just a job in fashion. It means being part of an international and dynamic environment where your commitment matters, performance is rewarded, and you are given every opportunity to grow.


HOW WE IMAGINE YOU – What sets you apart 

You are a true People & Service Leader with a passion for customer experience. With a keen eye for detail, excellent communication skills, and a strong problem-solving mindset, you know how to turn every store visit into a memorable experience. You are flexible, hands-on, and experienced in team development and coaching. 

 
DO SOMETHING AMAZING EVERY DAY – What you will do every day 

As a Customer Experience Manager, you are the go-to person for everything related to customer satisfaction. You make sure customers feel welcome, leave with a smile—and want to come back. 

Your key responsibilities: 

Customer First – Deliver outstanding customer service, both on the shop floor and when handling after-sales queries or complaints. 

Analysis & Strategy – Track results and create strategies to improve the in-store customer experience. 

Team Coaching – Train the team in customer focus, communication, Store Mode, and how to use in-store devices. 

Multi-Channel Awareness – Promote Store Mode, iPod sales, and share Zara.com promotions with the team. 

Mystery Shopper – Carry out monthly analysis of results and create action plans based on findings. 

Customer Profiles – Identify different customer types in-store and tailor service accordingly. 

Product Knowledge – Support the team with knowledge of collections, bestsellers, and fashion trends. 

Floor Focus – Ensure sufficient staff coverage based on customer flow and store activity. 

Conflict Management – Respond to customer issues quickly and effectively, with empathy and decisiveness. 

Sustainability Ambassador – Actively contribute to and promote sustainable initiatives within the store. 

Health & Safety – Ensure compliance with company policies on safety and well-being. 


AT INDITEX WE LOVE YOU FOR WHO YOU ARE! 

Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals.