Deputy Store Operations Manager

Working at Inditex is more than just a job in fashion. It means being part of an international and dynamic environment where your commitment matters, performance is rewarded, and you are given every opportunity to grow.


HOW WE IMAGINE YOU - What sets you apart

You are a strong People Manager with a distinctive operational mindset. You have a passion for retail and customer experience and know how to organize and optimize processes efficiently. You are analytical, results-oriented, and attentive to detail in store operations. With your hands-on mentality, you lead teams, take ownership, and ensure smooth daily operations. You think in solutions, remain flexible in a dynamic environment, and inspire others to get the best out of themselves.


DO SOMETHING AMAZING EVERY DAY - What you do every day

As Deputy Store Operations Manager, you are responsible for optimizing the operational functioning of the store and ensuring an excellent customer experience. You have a direct impact on the efficiency of the store and the performance of the team.

Your main responsibilities are:

Customer Experience:

Ensuring a high level of customer service

Optimizing the sales area (checkouts, fitting rooms, customer flow, refunds)

Monitoring KPIs such as traffic, conversion, and customer feedback in collaboration with the CX Manager.

Operations & Processes:

Ensuring an efficient and smooth daily operation of all store processes

Monitoring sales performance and contributing to achieving targets

Analyzing customer flows to improve occupancy and efficiency

Coordinating replenishment on the sales floor

Supervising maintenance and general store standards

Implementing and following up on operational projects and procedures

Product & Commercial Support:

Supporting commercial actions together with the visual team

Ensuring the correct application of operational guidelines

Providing training and updates on processes and procedures

People Management:

Managing, coaching, and developing the team

Creating schedules and monitoring performance

Identifying and developing talent within the store.


AT INDITEX WE LOVE YOU FOR WHO YOU ARE! 

Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals.