Head Of E-commerce

Working at Inditex is more than just a job in fashion. It means being part of an international and dynamic environment where your commitment matters, performance is rewarded, and you are given every opportunity to grow. What you can look forward to:
Competitive Salary: Your dedication deserves recognition. We offer a competitive salary that ranks among the highest in the retail sector.
Annual bonus: In addition to the performance bonus, you are eligible for an annual bonus, depending on individual and/or business performance.
Meal vouchers: Worth €8 per day.
Staff Discount: Enjoy a 25% discount to explore the latest trends across all our brands.
Benefits @ work: Access exclusive discounts on a wide range of products and services.
Language Learning Support: Take advantage of our language learning offers, including a Language Hub program.
Growth and Development: Internal promotion programs, e-learning, and continuous training to support your career development.
Social Initiatives: Get involved in social projects to make a positive impact on society.
Internal Connectivity: Stay engaged and informed with our INET app, connecting you with your team.

HOW WE IMAGINE YOU – What sets you apart
As a Head of E-Commerce, you combine strategic thinking with strong operational and analytical skills. You have a deep understanding of digital business, customer experience, and omnichannel retail. With your leadership mindset and market vision, you know how to adapt strategies to local business needs while maintaining alignment with global brand objectives.
You are commercially aware, customer-focused, and passionate about innovation and continuous improvement. Your ability to collaborate across different departments and with HQ teams allows you to create strong synergies between online and physical stores.
With your proactive, solution-oriented, and data-driven approach, you are constantly looking for opportunities to optimise performance, improve processes, and elevate the customer journey.




DO SOMETHING AMAZING EVERY DAY – What you will do every day
As a Head of E-Commerce, you will lead and develop the online business strategy within the country while ensuring alignment with market needs, customer expectations, and brand standards. Your role will be diverse, strategic, and highly impactful. Key responsibilities include:
E-Commerce Strategy: Define and implement local e-commerce strategies to drive business growth and market performance.
Sales & Performance Analysis: Monitor KPIs, analyse sales performance, and identify opportunities to maximise results.
Omnichannel Development: Strengthen the synergy between online and physical stores to deliver a seamless customer experience.
Operational Excellence: Oversee operational processes related to logistics, transport, and customer experience while driving continuous improvements.
Commercial & Market Analysis: Provide strategic feedback on stock management, customer behaviour, and market trends to support decision-making.
Customer Experience Leadership: Develop initiatives that enhance the online shopping journey and improve customer satisfaction.
Cross-Functional Collaboration: Work in close alignment with the Head of Zara, the Country Director, and HQ stakeholders to ensure consistency in strategy and business objectives.
Marketing & Communication Coordination: Support the planning and execution of local digital campaigns and marketing initiatives.
Strategic Planning: Use data and market insights to support business decisions and optimise brand performance within the country.
Sustainability & Innovation: Contribute to the company’s sustainability vision and support innovative solutions that improve business impact and customer engagement.

WHAT YOU BRING
This role suits someone with a strong strategic mindset and a passion for digital business and customer experience. You are analytical, commercially aware, and confident working with performance indicators and market data.
You know how to balance operational excellence with innovation and are comfortable managing multiple stakeholders in a fast-paced environment. Your leadership style empowers teams, encourages collaboration, and drives continuous improvement.
You bring strong organisational and communication skills, a proactive attitude, and the ability to adapt strategies according to market needs while maintaining a customer-centric vision.
Language Skills: Fluent knowledge of Dutch and French is required. Knowledge of English and Spanish is considered a strong advantage.

AT INDITEX WE LOVE YOU FOR WHO YOU ARE!
Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals.
At Inditex, you’ll find more than just a job!