Head Operational Manager

Working at Inditex is more than just a job in fashion. It means being part of an international and dynamic environment where your commitment matters, performance is rewarded, and you are given every opportunity to grow.


HOW WE IMAGINE YOU – What sets you apart 

As an Head Operational Manager, you are highly organised, analytical and solution-oriented. You feel comfortable in a dynamic retail environment and are able to bring structure to complex operational processes. 

You are a true people manager who recognises talent, motivates teams and supports their development. With a proactive mindset, you strive for continuous improvement and an efficient, safe and sustainable store operation. 

You have at least 1 year of relevant experience in retail, successfully managing operational processes and teams 

 
DO SOMETHING AMAZING EVERY DAY – What you do every day 

In this key role, you are responsible for all operational processes within the store, ensuring smooth, efficient and customer-focused operations. 

Operations & Processes 

Organising and optimising deliveries, goods flows and stockroom processes 

Managing replenishment, inventories, destocking  and online deliveries 

Coordinating the operational team on the sales floor and in the stockroom 

Optimising sales flows (fitting rooms, checkouts, customer & product journey) 

Analysing and resolving operational issues 

Implementing and following up on corporate standards, projects and sustainable measures 

Analysing KPIs, shrinkage and productivity and translating them into concrete actions 

Working with business applications such as OP, MicroStrategy, Power BI and Tills 

People & Planning 

Planning and optimising daily and weekly schedules in collaboration with HR 

Coaching, training and developing employees and potential leaders 

Organising daily operational planning and task prioritisation 

Creating training materials for local and (inter)national training sessions 

Product 

Prioritising the right product at the right moment 

Having insight into new collections and bestsellers 

Working closely with the commercial team to align priorities 

Customer Experience 

Collaborating with the CX team to ensure an excellent customer experience 

Managing and supervising all customer journey touchpoints 

Analysing customer data and adapting processes to customer expectations 

Acting as a role model in Welcome & Approach for the entire team 

Store & Compliance 

Ensuring compliance with ATS guidelines, health & safety and overall store safety 

Managing maintenance, cleanliness and general store condition 

Ordering and checking operational materials 

Maintaining continuous communication with the Area Operations Manager 

You report directly to the Store Managers and the Area Operations Manager. 


AT INDITEX WE LOVE YOU FOR WHO YOU ARE! 

Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals