Operations Manager Massimo Dutti

Operations Manager

Responsible for the operational running of the store and its proper functioning to benefit sales and customers.

How we see you

·       Dynamic and operational with a strong ability to manage the team and organise tasks.

·       Analytical with the ability to read reports, draw conclusions and implement improvements.

·       Innovative and highly adaptable to change.

·       A global vision of the business: how the operational area contributes to achieving sales targets.

Responsibilities

Processes

·       Organises store operations based on operational KPIs to optimise and improve performance.

·       Manages the stockroom and merchandise flows based on the criteria of the Managers.

·       Supervises and executes replenishment and verifies its placement on the floor.

·       Promotes and ensures that omnichannel related processes are executed and complied with (SINT, IPOD, STORE MODE, CC).

·       Implements new projects and operational updates.

·       Is responsible and accountable for minimising shrinkage, and proposes and contributes to action plans regarding store needs.

Tools

·       Uses analytics tools and tracks KPIs to improve store processes.

·       Supervises and is responsible for the operation of store devices, and follows up on technological incidents.

·       Supervises store SSGG orders and stockroom supply.

Collaboration

·       Shares that business operations are well executed within their normal work routine with the Managers.

·       Manages product management with the VM Commercial and GEOS Teams to keep the stockroom inventory up to date.

·       Is responsible for managing the external team through communication with their manager.

People

·       Manages the allocation of the operation team’s hours to cover the store’s requirements.

·       Properly assigns productivity in preparing schedules and verifies their team’s schedules.

·       Continuously trains the teams in their area. Onboarding.

·       Identifies and proposes new profiles for their team.

·       Develops, recognises and provides constructive feedback for the evolution of the teams. Talks.

·       Is responsible for compliance with occupational risk prevention, health and work safety standards.